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Social Media Virtual Assistant @SGB VA
2023 ~ Present
Customer Success / Marketing Specialist / Account Executive / Operation / Community
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through summarizing transactions, and providing insights. Address customer complaints proactively, promoting products for positive experiences and loyalty. ADMINISTRATION • Dmshop 156 AugustJuly 2016 Detail-oriented reporting for comprehensive sales insights and informed decision-making. Contribute to efficient administration through timely data input and integration. Adept at resolving customer complaints via phone, email, and social media for a positive experience. Serve customer needs by providing information on 20+ products, fostering strong relationships Education Sahid Jakarta University Bachelor's in Marketing Management GPA 3.56 /Skills Time Management Communications Fast Learner Team Player Resolve Customer
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Sahid University
Marketing Management
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Account Manager @Aerotek
2015 ~ Present
More than one year
Zoey Ripple Current Position • City, Country • [email protected] Zoey Ripple is a Denver Metro real estate agent who has an honest, customer-focused approach to real estate. She specializes in helping investors build their portfolios and has extensive connections to contractors throughout the Metro area. She works exceptionally hard for everyone that chooses her as their agent.
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Dispatcher @Chicago locksmiths
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Dispatcher
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Tania Martinez Chicago, IL, USA Email : [email protected] Contact Number:Expert customer service representative dedicated to providing the highest quality experience. About Me: I am a highly results-oriented individual with over 8 years of experience in client services. I thrive in team settings and work efficiently to solve client’s problems while remaining cool under pressure. The qualities I will bring to your team include: * Customer Service: I have a track record of solving all types of customer issues I am faced with in an effective and professional manner. * Professional Attitude: As
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CHelsea Mealey Kirkland, Washington [email protected] SUMMARY OF QUALIFICATIONS Eager to move into a career involving renewable & clean energies Passion and aptitude for solving problems creatively and efficiently Excellent reasoning, quantitative and analytical skills Demonstrated exceptional communication skills--both written & verbal Hard working, customer-focused and ready to make a valuable impact Education Bachelor of Science in Atmospheric Sciences: Meteorology (SeptemberJuneUniversity of Washington , Seattle, WA Experience Application Support Specialist, October 2016-present Helium Development , Gig Harbor, Washington Responsible for managing application support for Helium-developed Shopify web applications Experience answering emails, phone calls, live chat messages, and
Full-time / Not interested in working remotely
4-6 years
University of Washington
Atmospheric Science
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Hostess @ROCCO'S TAVERN
2017 ~ 2017
Customer Service Representative
More than one year
Lia Evans Customer Service Representative Los Angeles County, CA, USA Interpersonal, customer-focused professional with extensive experience with customer service and resolving complex issues while providing outstanding service. Intuitive with strength to identify opportunities and improve processes in support of highest levels of customer satisfaction to build loyalty. Effective communicator capable of understanding and addressing client requests. Qualified leader with skill training and guiding team members. Work Experience Cashier • URTH CAFFE Melrose JanuaryPresent Cashier URTH CAFFE Melrose , West Hollywood , CApresent. Caregiver • COMFORCARE HOME CARE JanuaryDecember 2019 Provided personal as well as household care to seniors
word
powerpoint
outlook
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4-6 years
Burbank Adult School
Diploma
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Executive Chairman @Professional Plumbing Group, Inc
2020 ~ Present
More than one year
Robert Logemann CEO with a successful track record of rigorous balance sheet management, growing profits and revenues in Asia, Europe, Latin America, and North America through the development and execution of market and customer-focused initiatives while building highly motivated teams  CEO United States [email protected] Leadership Performance & Execution Adept at assessing current situations, developing improvement plans and driving workforce accountability in the process of building World Class teams. Successful at turning around businesses with sub-par performance in time frames that are measured in terms of months, not years. Experienced in defining the core
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University of Connecticut
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Past
Customer Success: Strategic Accounts and Escalations @Zendesk
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Strategic Customer Success
Within six months
a new Global Critical Accounts and Escalations program. This “Account Save” program minimizes churn, identifies opportunities for growth, created internal executive-level awareness, and highlighted areas of product and process improvement. Executive Customer Success Manager • Citrix JulyDecember 2021 I worked with a our largest and most strategic cloud-focused customers, to ensure successful adoption and value realization from subscribed products. My portfolio included 3 of the company's Top 5 largest clients, with total ARR of $28M and a license base of 250,000. Industries represented include telecom, healthcare, and insurance. Customer Success Director • Salesforce
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Salesforce
Tableau
Unemployed
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More than 15 years
MIT Sloan Executive Education
Mastering Design Thinking
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A & K Energy Conservation @A & K Energy
1967 ~ Present
Founder & CEO
More than one year
Word
PowerPoint
Excel
Employed
Full-time / Interested in working remotely
10-15 years
Oxford University
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Manager/Computer Technician @Queen City Electronics
2010 ~ 2016
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More than one year
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Microsoft Windows Operating Systems
Employed
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10-15 years
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Principle Engineer (FAE)
Logo of LG Display Taiwan Corporation, IT Customer Supporting Division.
LG Display Taiwan Corporation, IT Customer Supporting Division
2020 ~ Present
New Taipei City, Taiwan
Professional Background
Current status
Employed
Job Search Progress
Professions
FAE Engineer, Project Manager, Product Manager
Fields of Employment
Consumer Electronics, Electronics / Telecommunications, Hardware
Work experience
10-15 years
Management
None
Skills
Excel
PowerPoint
Word
Silvaco EDA
R-soft
Minitab (six sigma tool)
Tanner EDA: L-Edit
IC station
C / C++
Visual basic application (VBA)
Matlab
Mathematica
Semiconductors
Nanotechnology
Trench MOS-Barrier Schottky (TMBS)
Photonic Crystal Surface Emitting Lasers (PCSELs)
Liquid Crystal Display (LCD)
Light-Emitting Diode (LED)
Research and Development (R&D)
Product Management and Development
Project Management
Problem Solving Abilities
Cost Analysis
Customer Service
Optical Optimized Design
Reliability Analysis
Failure Analysis
Field Application Engineering
Languages
Chinese
Native or Bilingual
English
Professional
Job search preferences
Positions
Principle Engineer (FAE or Product & Project Manager) above
Job types
Full-time
Locations
Taiwan, 台灣, Singapore, England, 英國, USA
Remote
Interested in working remotely
Freelance
No
Educations
School
National Taiwan University
Major
Ph.D. candidate, Graduate Institute of Electronics Engineering
Print
C91mrz5wxyshwdfe5hjp

Yu-Cheng Syu (Rickson)


I am talented in integration of technical development and project manager, which comprehensively experienced on touch display solution and discrete power device fields, especially focusing on global automotive and IT market. And, successfully technical supporting for customer's electronics system communication debugging, holding several global automotive / IT NBPC product develop projects effectively with ingeniously cross-functional coordinating capabilities, dedicating as an all-round communication window between customer and company inside. 

I am energetic, patiently communicating and highly enthusiastic for advanced products developing, specifically in front of market trends or specifications. My education background are mainly focusing on electrical and optics fields and always got exceptional achievements on knowledge and research, showing highly potential on engineering analysis and possessing prominent organization skill. I believe that I will be able to perform outstandingly even if it is encountered more rigorous challenges.

Principle Field Application Engineer, LG Display Taiwan Co., Ltd.
New Taipei City, Taiwan (TW)

+886-988169738 
[email protected]

Work experience

LG Display Taiwan Corporation, IT Customer Supporting Division, Principle Engineer (FAE), Jul 2020 - Present

  Key Account Expereience:

       -  IT NBPC Brand: HP / ASUSODMs: Quanta / Compal / Wistron / Inventec.  

● Notebook product managing of comprehensive touch screen solutions, including NPI project schedule management, issue failure analysis on Mechanics / Electrical / Optics topics, and customer technical supporting service, dedicating as a major customer relationship manager.

 Experience on TCON communicating (Novatek, Analogix) / System RF interference related troubleshooting, and cooperating with global top 1 notebook customer for advanced NBPC system development.
 Experience on above 30+ LCM / DBTS models management with touch supplier / ODM to ensure efficiently and reliably fulfilling in various size and panel technology demand for end brand customer. 

Special Achievement: 1st Prize of 2022 President Award.

Sojvt8f2gb6cnrjnqnly

HannStar Display Corporation, Global Automotive, Sales and Product Marketing Division, Sr. Engineer (PM), Aug. 2018 - Jul 2020

  Key Account Expereience:

       -  Global Automotive Tier1: Visteon, Magneti Marelli, Faurecia;

      -  Global OEM: German OEM: VW, Audi, BMW, MINI, Porsche, Vovlo; FCA Fiat Chrysler;  E-Pick-up: Rivian.

● Product managing of comprehensive touch screen solutions, including market / technical roadmap and RFI / RFQ review, supplier chain advanced material sourcing, budget & profit analysis, and customer technical supporting service, dedicating as a all-round technical communication window.
  Experience on product reviewing by German OEM specification and global automotive standards, and cooperating with top Tier 1 customers for advanced technology development.
 Experience on VDA 6.3 process audit and global automotive project development and management.

Bbamgixdzqvn9tlqbyju

Vishay General Semiconductor Taiwan Ltd., R&D Engineer II, Jul. 2014 -  Sep. 2017

 Development of Trench MOS Barrier Schottky (TMBS) rectifiers by series of optimized design with Silvaco numerical modeling simulations, manufacturing processes improvement, reliability analysis, and troubleshooting of circuit application issues.
 Experience on whole product development process (from wafer process to packaging) and datasheet formulation.

Wetjo2nadwj2xkzm3xzq

Innolux Corporation, Sr. R&D Engineer, Aug. 2012 -  Jul. 2014

● Amelioration of optical properties for large-size liquid crystal display (LCD) TV by  tolerance design and related risk control assessment, having special achievements in curved TV development.
   Established new optical measurement system (by TI DAQ card with LabVIEW) for LC / PI material evaluation and DOE analysis by six sigma tools (Minitab).
● Experience on liquid crystal simulation (transmittance (T%) and response time),  customer troubleshooting (MURA / color mixture / cross talk / moving retention / image sticking / reliability failure), DFMEA formulation, and commercial products benchmarking.

Zah5mjrcl4bchbleeuhw

Education

National Taiwan University, Ph.D. candidate, Graduate Institute of Electronics Engineering, Sep. 2017 - Aug. 2018

●  GPA : 3.93 / 4.30 (2017/09 - 2018/06)
  Pass Ph.D. qualifying exam (qualified for doctoral candidacy)
  Advisers: Prof. Shey-Shi Lu / Prof. Chih-Ting Lin
  MOST project : “New generation light-driven battery combined with sensing module and wireless network - applied on smart medicine box”
 IoT project : “Environmental monitoring by wireless communication transmission (via Raspberry Pi / LoRa / Arduino)”

Ssvotkveoq7h8dzmejyd

National Chiao Tung University, M.S., Institute of Display & Department of Photonics, Feb. 2010 - Jun. 2012

  Total Avg. : 91.78 / 100 ; Ranking : 1 / 17
Thesis Topic : “Study on Characteristics of Photonic Crystal Structures Applied in Optoelectronic Devices”
  Advisers : Prof. Tien-Chang Lu / Prof. Fang-Chung Chen
●  Scholarship of INNOLUX (former Chi Mei Optoelectronics) Corporation

P7eawlxiucy1xby5inrh

National Taiwan University of Science and Technology, B.S., Department of Electrical Engineering, Sep. 2007 - Jan. 2010

  Total Avg. : 87.56 / 100 ; Ranking : 4 / 75
  Special Subject : “Surface Plasmon Resonance Spectrum Modulation Systems”
  Adviser : Prof. Pao-Hung Lin
 Extracurricular activities : “Innovation program of tea industry reengineering," Taiwan Fund for Children and Families


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National Changhua University of Education, B.S., Department of Electrical Engineering, Sep. 2006 - Jun. 2007

●  Total Avg. : 91.5 / 100
  Class Leader, the section of Hygiene

Wja9rztf7l3sa8hkv7vi

National Changhua University of Education, B.Ed., Department of Guidance and Counseling, Sep. 2004 - Jun. 2005

  Total Avg. : 81.79 / 100
  Class Leader, the section of Clerk

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Journal Publication

  Yu-Cheng Syu, Wei-En Hsu, and Chih-Ting Lin, “Review — Field-Effect Transistor Biosensing: Devices and Clinical                     Applications,” ECS Journal of Solid State Science and Technology, volume 7, issue 7, Q3196-Q3207 (2018).

  Tzeng Tsong Wu, Yu-Cheng Syu, Shu Hsien Wu, Wei Ting Chen, Tien-Chang Lu, Shing Chung Wang, Hai Pang Chiang,           and Din Ping Tsai, “Sub-wavelength GaN-based membrane high contrast grating reflectors,” Optics Express, vol. 20,               no. 18, pp.20551-20557 (2012).

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design of Low-Threshold Photonic Crystal               Surface- Emitting Lasers,” Photonics Technology Letters, IEEE , vol. 24, no. 10, pp.866-868 (2012).

Conference Publication

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design and Optimized of the AIGaInP-based           Two- Dimensional Photonic Crystal Surface Emitting Lasers,” H-14, MOC’ 11, Sendai, Japan (2011).

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design of Low Threshold GaAs-based Photonic       Crystal Surface Emitting Lasers,” P-7-11, SSDM’ 11, Nagoya, Japan (2011).

  Yu-Cheng Syu, Peng-Hsiang Weng, Tien-Chang Lu, Hao-Chung Kuo, and Shing-Chung Wang, “The Study of Threshold           Gain in GaN- Based 2D Photonic Crystal Surface Emitting Lasers,” OPT3-O-01, OPT’ 10, Tainan, Taiwan (2010).

Professional Skills


Software

  Silvaco EDA

  R-soft

  Minitab (six sigma tools)

  Tanner EDA: L-Edit

  IC station


Programing Languages

  C / C++

  Visual basic application (VBA)


Scripting Languages

  MATLAB

  Mathematica

Resume
Profile
C91mrz5wxyshwdfe5hjp

Yu-Cheng Syu (Rickson)


I am talented in integration of technical development and project manager, which comprehensively experienced on touch display solution and discrete power device fields, especially focusing on global automotive and IT market. And, successfully technical supporting for customer's electronics system communication debugging, holding several global automotive / IT NBPC product develop projects effectively with ingeniously cross-functional coordinating capabilities, dedicating as an all-round communication window between customer and company inside. 

I am energetic, patiently communicating and highly enthusiastic for advanced products developing, specifically in front of market trends or specifications. My education background are mainly focusing on electrical and optics fields and always got exceptional achievements on knowledge and research, showing highly potential on engineering analysis and possessing prominent organization skill. I believe that I will be able to perform outstandingly even if it is encountered more rigorous challenges.

Principle Field Application Engineer, LG Display Taiwan Co., Ltd.
New Taipei City, Taiwan (TW)

+886-988169738 
[email protected]

Work experience

LG Display Taiwan Corporation, IT Customer Supporting Division, Principle Engineer (FAE), Jul 2020 - Present

  Key Account Expereience:

       -  IT NBPC Brand: HP / ASUSODMs: Quanta / Compal / Wistron / Inventec.  

● Notebook product managing of comprehensive touch screen solutions, including NPI project schedule management, issue failure analysis on Mechanics / Electrical / Optics topics, and customer technical supporting service, dedicating as a major customer relationship manager.

 Experience on TCON communicating (Novatek, Analogix) / System RF interference related troubleshooting, and cooperating with global top 1 notebook customer for advanced NBPC system development.
 Experience on above 30+ LCM / DBTS models management with touch supplier / ODM to ensure efficiently and reliably fulfilling in various size and panel technology demand for end brand customer. 

Special Achievement: 1st Prize of 2022 President Award.

Sojvt8f2gb6cnrjnqnly

HannStar Display Corporation, Global Automotive, Sales and Product Marketing Division, Sr. Engineer (PM), Aug. 2018 - Jul 2020

  Key Account Expereience:

       -  Global Automotive Tier1: Visteon, Magneti Marelli, Faurecia;

      -  Global OEM: German OEM: VW, Audi, BMW, MINI, Porsche, Vovlo; FCA Fiat Chrysler;  E-Pick-up: Rivian.

● Product managing of comprehensive touch screen solutions, including market / technical roadmap and RFI / RFQ review, supplier chain advanced material sourcing, budget & profit analysis, and customer technical supporting service, dedicating as a all-round technical communication window.
  Experience on product reviewing by German OEM specification and global automotive standards, and cooperating with top Tier 1 customers for advanced technology development.
 Experience on VDA 6.3 process audit and global automotive project development and management.

Bbamgixdzqvn9tlqbyju

Vishay General Semiconductor Taiwan Ltd., R&D Engineer II, Jul. 2014 -  Sep. 2017

 Development of Trench MOS Barrier Schottky (TMBS) rectifiers by series of optimized design with Silvaco numerical modeling simulations, manufacturing processes improvement, reliability analysis, and troubleshooting of circuit application issues.
 Experience on whole product development process (from wafer process to packaging) and datasheet formulation.

Wetjo2nadwj2xkzm3xzq

Innolux Corporation, Sr. R&D Engineer, Aug. 2012 -  Jul. 2014

● Amelioration of optical properties for large-size liquid crystal display (LCD) TV by  tolerance design and related risk control assessment, having special achievements in curved TV development.
   Established new optical measurement system (by TI DAQ card with LabVIEW) for LC / PI material evaluation and DOE analysis by six sigma tools (Minitab).
● Experience on liquid crystal simulation (transmittance (T%) and response time),  customer troubleshooting (MURA / color mixture / cross talk / moving retention / image sticking / reliability failure), DFMEA formulation, and commercial products benchmarking.

Zah5mjrcl4bchbleeuhw

Education

National Taiwan University, Ph.D. candidate, Graduate Institute of Electronics Engineering, Sep. 2017 - Aug. 2018

●  GPA : 3.93 / 4.30 (2017/09 - 2018/06)
  Pass Ph.D. qualifying exam (qualified for doctoral candidacy)
  Advisers: Prof. Shey-Shi Lu / Prof. Chih-Ting Lin
  MOST project : “New generation light-driven battery combined with sensing module and wireless network - applied on smart medicine box”
 IoT project : “Environmental monitoring by wireless communication transmission (via Raspberry Pi / LoRa / Arduino)”

Ssvotkveoq7h8dzmejyd

National Chiao Tung University, M.S., Institute of Display & Department of Photonics, Feb. 2010 - Jun. 2012

  Total Avg. : 91.78 / 100 ; Ranking : 1 / 17
Thesis Topic : “Study on Characteristics of Photonic Crystal Structures Applied in Optoelectronic Devices”
  Advisers : Prof. Tien-Chang Lu / Prof. Fang-Chung Chen
●  Scholarship of INNOLUX (former Chi Mei Optoelectronics) Corporation

P7eawlxiucy1xby5inrh

National Taiwan University of Science and Technology, B.S., Department of Electrical Engineering, Sep. 2007 - Jan. 2010

  Total Avg. : 87.56 / 100 ; Ranking : 4 / 75
  Special Subject : “Surface Plasmon Resonance Spectrum Modulation Systems”
  Adviser : Prof. Pao-Hung Lin
 Extracurricular activities : “Innovation program of tea industry reengineering," Taiwan Fund for Children and Families


Szm1ybpyyflwgolbfsxe

National Changhua University of Education, B.S., Department of Electrical Engineering, Sep. 2006 - Jun. 2007

●  Total Avg. : 91.5 / 100
  Class Leader, the section of Hygiene

Wja9rztf7l3sa8hkv7vi

National Changhua University of Education, B.Ed., Department of Guidance and Counseling, Sep. 2004 - Jun. 2005

  Total Avg. : 81.79 / 100
  Class Leader, the section of Clerk

Dplp4sbcr32ejdoexvcd

Journal Publication

  Yu-Cheng Syu, Wei-En Hsu, and Chih-Ting Lin, “Review — Field-Effect Transistor Biosensing: Devices and Clinical                     Applications,” ECS Journal of Solid State Science and Technology, volume 7, issue 7, Q3196-Q3207 (2018).

  Tzeng Tsong Wu, Yu-Cheng Syu, Shu Hsien Wu, Wei Ting Chen, Tien-Chang Lu, Shing Chung Wang, Hai Pang Chiang,           and Din Ping Tsai, “Sub-wavelength GaN-based membrane high contrast grating reflectors,” Optics Express, vol. 20,               no. 18, pp.20551-20557 (2012).

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design of Low-Threshold Photonic Crystal               Surface- Emitting Lasers,” Photonics Technology Letters, IEEE , vol. 24, no. 10, pp.866-868 (2012).

Conference Publication

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design and Optimized of the AIGaInP-based           Two- Dimensional Photonic Crystal Surface Emitting Lasers,” H-14, MOC’ 11, Sendai, Japan (2011).

  Chih-Tsang Hung, Yu-Cheng Syu, Tzeng-Tsong Wu, and Tien-Chang Lu, “Design of Low Threshold GaAs-based Photonic       Crystal Surface Emitting Lasers,” P-7-11, SSDM’ 11, Nagoya, Japan (2011).

  Yu-Cheng Syu, Peng-Hsiang Weng, Tien-Chang Lu, Hao-Chung Kuo, and Shing-Chung Wang, “The Study of Threshold           Gain in GaN- Based 2D Photonic Crystal Surface Emitting Lasers,” OPT3-O-01, OPT’ 10, Tainan, Taiwan (2010).

Professional Skills


Software

  Silvaco EDA

  R-soft

  Minitab (six sigma tools)

  Tanner EDA: L-Edit

  IC station


Programing Languages

  C / C++

  Visual basic application (VBA)


Scripting Languages

  MATLAB

  Mathematica