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and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement

許晉源 Kidd Hsu|[email protected] 個性開放，善與人交往，全局思考與規劃能力強，擅長企業經營管理方面的整體規劃統籌， 宏觀視野充分，思考問題的角度、方式靈活，有原則性。 熟悉新創團隊的全發展流程與團隊建設工作，曾在各種不同類型的公司任職多

TSV Cu process transfer from JP RD team. TF Technology Development Engineer • Macronix International Co., LTD 八月七月Published paper “Capacitance density and breakdown voltage improvement by optimizing the PECVD dielectric film characteristics in metal insulator metal capacitors” in IEEE symposiumResponsible for Logic Foundry Thin Film process development TF Process Engineer • Macronix International Co., LTD 四月八月NOR/NAND-Flash memory yield and capacity improvement. 2. Thin Film PVD/CVD Process maintenance. 3. CIP competition received Honorable Mention. 技能 Process improvement Project Management Resource Coordination

Derive business insights from Google and third party data to formula actionable plans to create business impacts. Work on international expansion strategies with top tier eCommerce clients, especially focusing on SEA region. DBS Bank- Corporate Strategy for Digital Innovations - August,June, 2018 Strategic planning and implementation, including system, process improvement and customer experience design. Responsible for ecosystem engagement to create innovative products for customer acquisitions and transactions. Collaboration with corporate financial solution team to deliver tailor made solution to customer as part of product pitch. Management of project/product development to deliver business impact

am a Ford internal certified trainer. These qualifications underscore my dedication to upholding high-quality standards across all facets of supplier interactions and component production. My collaborative approach extends to fostering win-win relationships with suppliers and proactive communication with other company departments. This has significantly enhanced process efficiency and project coordination. My dedication to collaboration and quality improvement was highlighted in my role as the coordinator for the body assembly group, where I led initiatives that resulted in a 50% reduction in defect rates. I am committed to adding value to organizations by optimizing

Henry Lee Software Engineer II at Paypal [email protected] Austin, TXExperience NovPresent Austin, TX Software Engineer II Paypal - Developed and maintained currency rate caching system in Java, utilizing Oracle DB, and Redis, efficiently handling over 750,000 transactions daily. - Enhanced the efficiency of the rate update mechanism by strategically decreasing the frequency of updates for seldom-utilized currencies, resulting in a 15% improvement in system load distribution. - Automated contract setup crucial processes, effectively reducing average processing times by 1 hour and enhancing customer satisfaction. - Managed and resolved production issues in days, ensuring optimal system

this approach to deliver innovative solutions. My journey as a developer has extended beyond the realm of SAP, including the creation of sophisticated integrations with third-party systems and cloud APIs like Google Sheets. I thrive on tackling complex challenges and derive immense satisfaction from witnessing the tangible improvements my efforts bring to business processes. My skill set encompasses a wide array of SAP development tools, including Enjoy controls, OLE objects, SAPUI5, Fiori, RAP and CDS views. I am continually seeking to expand my knowledge and capabilities to stay at the forefront of the industry.