Dubai - United Arab Emirates
Email: - [email protected]
Phone: +971-54-544-5676
As a holder of an MBA in International Marketing, I possess a proven track record of success in surpassing sales targets, managing and developing successful sales teams, and cultivating strong client relationships. My exceptional communication skills and adeptness in delivering presentations enable me to establish rapport with clients quickly.
With over 17 years of experience in Sales, Inside Sales, Marketing, Account Management, Business Development Management, Collections, Training, Coaching, and Development & Recruitment, I am well-versed in social networking and possess a keen interest in sales and marketing.
I have consistently exceeded sales targets for over a decade, generating leads and converting them. My expertise extends to Dynamics 365 Sales and Salesforce, and I have worked with international markets such as the UAE, USA, UK, Ireland, Australia, and Malaysia.
I am proficient in English, Hindi, Malayalam, and Tamil.
October 2020 - Present
As the overseer of a retail establishment, it is my responsibility to ensure that the store meets its sales targets, customer service goals, and operational objectives. This includes managing a team of employees by hiring, training, and supervising them, as well as scheduling them to ensure proper coverage during operating hours. I set sales goals and targets for the store, develop and implement strategies to increase sales and meet revenue targets and monitor sales trends to adjust strategies as needed. Additionally, I manage inventory levels, ensure high-quality customer service, plan and execute attractive store displays, and implement safety protocols to ensure the well-being of employees and customers.
August 2017 - October 2020
The Professional Services/Managed Services/Shared Services Portfolio is responsible for acquiring new business and managing sales in the assigned territory/accounts. This involves planning and executing sales plans, selling Nityo's services to corporate clients, identifying and analyzing client requirements, proposing customized solutions, interacting with senior management, managing complex sales situations, following the complete sales cycle, monitoring competitor activities, developing and refining customer experience strategy, driving the overall strategy and approach to managing key account customers, managing escalated client situations, and liaising with offshore and onsite recruitment teams to allocate requirements on a priority basis. Additionally, the portfolio has experience of handling a team of five recruiters onsite and offsite to fulfill staffing requirements for clients.
August 2016 - July 2017
Assume full accountability for assigned partner accounts, including the creation of sales and business plans, prioritization, and goal achievement. Facilitate partner ID setup, activation, training, and customer service. Provide market feedback and act as a single point of contact. Monitor revenue, generate leads, and update sales forecasts to achieve quotas.
October 2015 - July 2016
As a sales coach, I have successfully led teams on projects for Microsoft and HP Enterprise. My current role involves motivating sales agents to achieve high performance, identifying coaching opportunities, and providing guidance. I design sales training materials, guide the team on top deals, and ensure they are updated on the latest products and sales techniques. I conduct weekly internal pipeline reviews, and forecasting, and provide ad-hoc native language call coaching. Additionally, I conduct weekly sales meetings to ensure team success.
February 2014 - September 2015
As an Account Manager for Microsoft Australia's Health and Government Sector, responsibilities include developing relationships with Line of Business contacts and C-level executives, creating account strategies and contact plans, and identifying and prioritizing relationship and opportunity management actions. The role also involves aligning partner and Microsoft resources, identifying patterns and trends, prospecting and qualifying opportunities, and preparing monthly forecasts and pipeline reports. Effective communication of customer engagement strategies and approaches is essential, as is building and expanding customer relationships through various means.
May 2010 - December 2013
The U.S Home sales division at Dell International Services Hyderabad employs an inbound sales team that utilizes aggressive sales and probing techniques to identify customer needs and offer appropriate products. The team also engages in marketing, upselling, and cross-selling to benefit clients. Additionally, team members act as mentors for new hires, providing feedback and assisting in the development of sales and marketing skills. They also consolidate and publish performance reports and attainment reports to help the team achieve monthly targets.
April 2010 - December 2013
involving warranty sales to Small and Medium businesses in the United Kingdom
Worked in Public and large enterprise sales and support, which mainly consisted of warranty sales APOS.
Working as an inside sales representative and supporting and helping them in closing sales opportunities with public and large enterprise clients in the United Kingdom
Supported all the regions in EMEA as a project for EqualLogic and Force10 Systems
March 2008 - May 2010
Was assigned as a Process Trainer.
•Directly reporting to the Client in the U.S.
•New hires directly report under me for initial training in terms of process knowledge.
•Keeping track of the Leave forecasting for my team and the new hires.
•Making sure that the training needs are fulfilled.
•Keeping track of the feedback provided for the new agents and monitoring their improvement.
•Conducting Process Knowledge refreshers and reviews for the entire Portfolio for Gurgaon and Hyderabad.
February 2007 - March 2008
September 2006 - February 2007
RCF Collections
2011 - 2012
2003 - 2006
1988 - 2003
23084734
Issued May 2017 · No Expiration Date
Dubai - United Arab Emirates
Email: - [email protected]
Phone: +971-54-544-5676
As a holder of an MBA in International Marketing, I possess a proven track record of success in surpassing sales targets, managing and developing successful sales teams, and cultivating strong client relationships. My exceptional communication skills and adeptness in delivering presentations enable me to establish rapport with clients quickly.
With over 17 years of experience in Sales, Inside Sales, Marketing, Account Management, Business Development Management, Collections, Training, Coaching, and Development & Recruitment, I am well-versed in social networking and possess a keen interest in sales and marketing.
I have consistently exceeded sales targets for over a decade, generating leads and converting them. My expertise extends to Dynamics 365 Sales and Salesforce, and I have worked with international markets such as the UAE, USA, UK, Ireland, Australia, and Malaysia.
I am proficient in English, Hindi, Malayalam, and Tamil.
October 2020 - Present
As the overseer of a retail establishment, it is my responsibility to ensure that the store meets its sales targets, customer service goals, and operational objectives. This includes managing a team of employees by hiring, training, and supervising them, as well as scheduling them to ensure proper coverage during operating hours. I set sales goals and targets for the store, develop and implement strategies to increase sales and meet revenue targets and monitor sales trends to adjust strategies as needed. Additionally, I manage inventory levels, ensure high-quality customer service, plan and execute attractive store displays, and implement safety protocols to ensure the well-being of employees and customers.
August 2017 - October 2020
The Professional Services/Managed Services/Shared Services Portfolio is responsible for acquiring new business and managing sales in the assigned territory/accounts. This involves planning and executing sales plans, selling Nityo's services to corporate clients, identifying and analyzing client requirements, proposing customized solutions, interacting with senior management, managing complex sales situations, following the complete sales cycle, monitoring competitor activities, developing and refining customer experience strategy, driving the overall strategy and approach to managing key account customers, managing escalated client situations, and liaising with offshore and onsite recruitment teams to allocate requirements on a priority basis. Additionally, the portfolio has experience of handling a team of five recruiters onsite and offsite to fulfill staffing requirements for clients.
August 2016 - July 2017
Assume full accountability for assigned partner accounts, including the creation of sales and business plans, prioritization, and goal achievement. Facilitate partner ID setup, activation, training, and customer service. Provide market feedback and act as a single point of contact. Monitor revenue, generate leads, and update sales forecasts to achieve quotas.
October 2015 - July 2016
As a sales coach, I have successfully led teams on projects for Microsoft and HP Enterprise. My current role involves motivating sales agents to achieve high performance, identifying coaching opportunities, and providing guidance. I design sales training materials, guide the team on top deals, and ensure they are updated on the latest products and sales techniques. I conduct weekly internal pipeline reviews, and forecasting, and provide ad-hoc native language call coaching. Additionally, I conduct weekly sales meetings to ensure team success.
February 2014 - September 2015
As an Account Manager for Microsoft Australia's Health and Government Sector, responsibilities include developing relationships with Line of Business contacts and C-level executives, creating account strategies and contact plans, and identifying and prioritizing relationship and opportunity management actions. The role also involves aligning partner and Microsoft resources, identifying patterns and trends, prospecting and qualifying opportunities, and preparing monthly forecasts and pipeline reports. Effective communication of customer engagement strategies and approaches is essential, as is building and expanding customer relationships through various means.
May 2010 - December 2013
The U.S Home sales division at Dell International Services Hyderabad employs an inbound sales team that utilizes aggressive sales and probing techniques to identify customer needs and offer appropriate products. The team also engages in marketing, upselling, and cross-selling to benefit clients. Additionally, team members act as mentors for new hires, providing feedback and assisting in the development of sales and marketing skills. They also consolidate and publish performance reports and attainment reports to help the team achieve monthly targets.
April 2010 - December 2013
involving warranty sales to Small and Medium businesses in the United Kingdom
Worked in Public and large enterprise sales and support, which mainly consisted of warranty sales APOS.
Working as an inside sales representative and supporting and helping them in closing sales opportunities with public and large enterprise clients in the United Kingdom
Supported all the regions in EMEA as a project for EqualLogic and Force10 Systems
March 2008 - May 2010
Was assigned as a Process Trainer.
•Directly reporting to the Client in the U.S.
•New hires directly report under me for initial training in terms of process knowledge.
•Keeping track of the Leave forecasting for my team and the new hires.
•Making sure that the training needs are fulfilled.
•Keeping track of the feedback provided for the new agents and monitoring their improvement.
•Conducting Process Knowledge refreshers and reviews for the entire Portfolio for Gurgaon and Hyderabad.
February 2007 - March 2008
September 2006 - February 2007
RCF Collections
2011 - 2012
2003 - 2006
1988 - 2003
23084734
Issued May 2017 · No Expiration Date