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Timothy Francesco Tonazzini Customer Service/Help desk Kaunas, Lithuania Email. [email protected] PhoneCustomer Service/Help Desk Enthusiastic customer service representative with two years of retail experience responding to all manner of customer inquiries. Worked for five years as a Tour Leader, highlights include being awarded “Employee of the year” 3 years in a row and receiving 100% positive customer survey results at VBT Bicycling Vacations. I am currently looking to expand my work experience in the digital world. Skills Multilingual Customer Service Skills Cryptocurrency & Blockchain Teamwork & Collaboration Problem-Solving Deductive Reasoning

leader JuneMarch 2020 Ticketing & reservation Sonic star travel & tour Domestic and International ticketing Customer service JulyApril 2019 International air ticketing & reservation officer Airtout Myanmar Travel International air ticketing sales Customer services AugustJanuary 2018 Ticketing & reservation , customer service , sale Flymya.com B2B sales Ticketing & reservation ( such us; Hotels,Flights,Tour packages,Ballooning ) Domestic & International Ticketing Education C.V.E.C ticketing & reservation Amadeus,Sabre,GalileoAmerican Center EnglishB.E.H.S No 6 ( Botahtaung ) EconomySkills Word PowerPoint Excel internet & e-mail Strong Communication Skills Customer Service Management Sales & Customer Service Market Research Languages English — Fluent

done in a timely manner and everything meets code for inspection. Q.&A. Inspector • Con/Met JuneJanuary 2010 Inspected parts for semi tractor trailers and trucks. Made sure all parts met codes and and damaged or insufficient parts were sent back to be corrected. Sorted and packaged all parts after inspection passed. Loaded packages on trucks for shipment and completed all paperwork to assure correct parts are shipped. Education University of South Carolina Business management and accounting Skills Business Management Customer Service Marketing Administration Microsoft Office Communication Retail Sales Languages English — Professional

更新整理行銷訊息 門市營運管理: 針對每周行銷活動 ， 為每位夥伴制定個人目標以增進夥伴的積極力 To share the expertise of coffee, provide the customer service and sort out the operating statement, and sales analysis. 欣美實業股份有限公司, 國貿助理 |~【工作內容】 負責進出口報關之行政作業 ， 並匯整製作報關文

MQTT client, configuration parser) for other components can reuse +Database Management: Design and implemented database management component. Provide APIs for user can interact with data +Cloud Adapter: connectivity between device and cloud. ITRAMS_2E MIDDLEWARE -Design & Implementation: Led the end-to-end design and implementation process -Customer Engagement: Discussing with customer about requirement. +Design for database management, config manager, diagnostic services +Communication between Middleware and application via SOME/IP protocol +Develop services shared lib and loading services +Unit testing using google test and handle coverage Software Engineer • Ban Vien Company

PHP Laravel PostgreSQL Elasticsearch Redis Backend Kafka Nginx Frontend HTML CSS Javascript Jquery Vue Others Git/Gitlab CI/CD Docker K8S AWS S3/EC2/SES/RDS SKILLS WORK EXPERIENCE JanNow Senior Software Developer Synology Inc. SepDec 2022 Web & System Developer Synology Inc. PROJECTS Customer Support System & Account Support Form Re-factored the system to solve the "service unavailable" problems, and guaranteed a yearly uptime percentage of at least 99.9%. Initiated the service layer to enhance code maintainability. Implemented Elasticsearch to improve the search function from 30+ seconds to

reports and make forecasts Ensure the store fulfils all legal health and safety guidelines FebruaryOctober 2021 Assistant Manager Inventory Outfitters Stores organize and monitor inventory levels to maximize efficiency. updating records, and maintaining inventories JulyFebruary 2021 Assistant Branch Manager Outfitters Stores Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. JulyJune 2019 Floor Manager Outfitters Stores Assisting customers, ensuring prompt resolution of clients' inquiries, distributing tasks to the staff, and monitoring the employees' performance. FebruaryJune 2018 Floor Manager Debenhams Analyzing sales