regular training for tool usage - Analyzing customer pain points and Initiating recommendations to other departments for product and service improvement based on the voice of customer - Preparing weekly and monthly CS report - Preparing monthly and quarterly CS complaint handling for regulatory needs (BI and OJK) - Report directly to Head of CSM Unit Achievement : - Setting up from scratch for Quality Assurance cycle documentation (Tracker, formulations, methodology) - Representing company at The Best Contact Center Indonesia 2022 Win Gold for The Best Contact Center Operations and Silver for The Best Customer Experience Contact Center Operations Manager • PT VADS Indonesia SeptemberSeptemberManaged Contact center operations
the cases we've handled is about 3 to 20 million Taiwan dollars. There are two cases worth mentioning. First, we've built an e-commerce platform that can handle instant traffic of up topeople with multiple mixed actions. And secondly, we've built an ERP/CSM system for a really famous gym in Taiwan. 四月三月 2022 Founder and Product Manager • JZ Technology Co., Ltd. JZ Technology Co. is a professional design and software engineering agency. We help clients with end-to-end solutions for: - Web projects - Apps
TingYi Cai (Winnie) CSM | Logistic and Quality | Operation Coordinator [email protected], Taiwan Summary Work experience including planning, implementation, and execution. Collaborative but decisive personal style and effective communicator and problem solver Self-motivated, quick learner, taking responsibility Skills Language Chinese/Taiwanese - Native English - Fluent Japanese - Basic Personal skills Customer Service Operation Skills Project Planning and Execution Cross-Functional Communication Quality inspection Logistic support Tools Microsoft Office Google Suite Trello Notion SAP Work Experience Logistic Quality Technician Vestas Offshore Wind Taiwan • AprilPresent 1. Implementation of quality methods in the warehouse and production 2. Reporting
Google Drive
Microsoft Office
Slack
Employé
Temps plein / Intéressé par le travail à distance
6 à 10 ans
高雄餐旅大學
・
旅遊運輸管理系
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