. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries
Customer Relationship Management (CRM)
Multicultural Team Management
Zendesk Support
Unemployed
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Ready to interview
Full-time / Interested in working remotely
6-10 years
Brigham Young University - Hawaii
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Communications, Digital Humanities , International Cultural Studies
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