. Collaborated with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer onboarding and product adoption. Conducted regular customer satisfaction surveys, analyzed feedback, and implemented necessary improvements to enhance overall customer experience. Acted as the primary point of contact for escalated customer issues, resolved complex problems, and ensured timely resolution to maintain customer satisfaction. Leading a team of customer service representatives, providing coaching, training, and performance feedback to optimize team performance and exceed targets. Collaborated with internal teams to address customer issues, escalations, and service requests, ensuring timely and satisfactory resolution.
Full-time / Interested in working remotely
National Institute of Hotel Management・
Diploma , Hotel , Motel , and Restaurant Management