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練下，抗壓性高，反應靈活。後來有感於好的內容還需要好的行銷策略輔助，加上當時Facebook引領網路使用風潮，所以到英國就讀Marketing Communication碩士，並轉向網路行銷與社群平台研究。 廣告代理商數位行銷企劃 合作客戶包含聯旭、電通、三星、Yahoo，並參與網路素材發

人生的第一臺車>MV 旨在將uTagGO APP與時下流行自創饒舌音樂結合，達成品牌年輕化 工作經歷 十一月Present 影片行銷企劃 Video Production/Marketing Specialist 凱悅國際貿易有限公司 1. 各式影片企劃、分鏡發想製作（包含Amazon產品影片、Google Campaign、網路綜藝節目等企劃腳本及分鏡） 2

MAY LUONG An active and ambitious professional with a strong background in SEO, Content Writing, Social Media Management, and PR. Accumulating 6+ years of experience across various workplaces and industries in the States, Taiwan, and Vietnam. Combining strategic thinking, creativity, and a results-oriented approach to drive growth, engage target audiences, and foster brand success. [email protected] May Luong may.samatech.tw Upwork: Thi Minh Khue Luong WORK EXPERIENCE Digital Marketing Specialist (for the Vietnamese market) • CakeResume | Taiwan 03/Present 1. SEO: Develop comprehensive SEO strategies, focusing on keyword

態圖像設計師 Freelance Motion Graphics Designer • Meural Inc.(NETGEAR) Worked remotely creating motion graphics for promotions, commercials, opening titles, and digital arts. Proposed concepts and develop storyboards and style frames for all motion graphics. Involved in visual design and graphic design for website and branding. 五月五月 2017 學歷Rochester Institute of Technology Visual Communication DesignNational Chia-Yi University Certificate Digital Games Design ProgramNational Chia-Yi University Computer Science 技能 Adobe Creative Suite CINEMA 4D Maya Nuke Figma Sketch digital marketing content marketing wordpress Product ...

for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and enhance FAQs. Created training materials and guides, prioritizing user-friendly content. User Advocate & e-Commerce Specialist ZipX Taiwan Limited | NovemberAugust 2021 Refined customer support processes and materials, focusing on user interaction and support documentation. Handled technical and general client inquiries, enhancing user experience via Intercom, email, and phone. Created engaging marketing content, ads, and videos to improve