CakeResume Talent Search

Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei，TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team

s new B2B Rental business: • Market research and Competitive analysis: Identify the needs and challenges of companies for furniture solutions. Analyzed the competitive landscape and developed differentiation strategies. • Product positioning and Pricing strategies: Defined core value propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp

Christian Frengki Amping Experienced sales and marketing professional with a proven track record of achieving and exceeding sales targets. Strong leadership skills and the ability to motivate a team to achieve organizational goals. Flexible and adaptable to change, with a focus on customer service excellence. Known as an effective communicator with good negotiation skills. Always ready to take on new challenges and grow in career. Jakarta, Indonesia Pengalaman Kerja Marketing • Sepreken Kitchen and Bar AprJan 2022 Develop a program for each event including promos that will be carried out in the next year. Digital

client-side teams. Collaborate with management to ensure full-cycle project deliverables. Senior Quality Assurance Engineer | Senior Customer Service Engineer • Trend Micro 五月一月 2023 | Taipei, Taiwan Key Achievements: Ensured software quality throughout the development lifecycle. Influenced the design of test hooks for improved user experience. Identified and resolved critical defects in software coding, contributing to timely issue resolution. Led comprehensive reviews of automation flows, defining strategic scopes for automation. Collaborated with support teams to provide technical support, resolving issues related to software products. Reviewed product requirements from a customer perspective

Bootstrap. - Git, Linux, Azure DevOps, Docker. - Oracle, Redis, MongoDB. Taipei City, Taiwan MyWebsite / MyPortfolios Work Experience SeptemberJune 2022 Software Engineer (Java, Python) 國泰金控 Cathay Financial Holdings 【Job description】 Backend APIs development using Java for MyRewards App - Major services developed by me: E-Invoice service and push notification service. - Tech stack: Spring Framework, Spring Boot, Spring Cloud, Hibernate, Oracle, Redis, Maven, Git, Azure. Internal system(CMS) development for MyRewards App using Python. - Features including app content management, marketing event promotion, customer service issue tracking, database routine maintenance job, marketing report and

Paul Jung Sales Specialist Project Manager | Business Development Hi, I'm Paul, an experienced Project Manager and Business Development professional. With over four years of project management experience and 10 years of business development experience, I am dedicated to assist companies in achieving their business goals and leading teams to achieve exceptional results. [email protected] https://www.linkedin.com/in/paul-jung-8677b1134 Experience: 08,Present Taipei, Taiwan Project Manger&Sales rep Taiwan Economic Journal Co. Ltd. Project Management: ESG Sustainable Development Indicator Database Responsible for planning

internal sharing sessions to disseminate learnings and discuss the future directions for optimization . Projects and achievements Took over the ownership of MMT (Marketing Management Platform) , the operational platform of the subscription service. Clarified and tested all configuration details of subscription plans, created tickets to enhance UX and address system defects. Introduced integration tests to cover crucial user flows. Integrated a widely adopted design system tailored for the company's internal tools. Took over the ownership of the subscription data query tool on our customer service platform, rebuilt and redesigned the whole to...