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Taipei, Taiwan
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National Central University
國立中央大學
Taipei, Taiwan
Taiwan
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+python
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National Taichung University of Education
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iKala 愛卡拉互動媒體股份有限公司
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Avatar of 廖昱程.
Avatar of 廖昱程.
廖昱程
Customer Engineer @iKala 愛卡拉互動媒體股份有限公司
・
2022 ~ Presente
En el plazo de dos meses
in Taiwan and it was released in September•Performed analysis and in-depth reviews of virtual assistants to improve product and troubleshooting. •This AI solution deals with 250/day on average and around 1200/day customers for the peak season by 5 virtual assistants behind the customer service department, which could make at least NTD 1.5 million per month and reduce 20% customer complaints. •Worked with the management team to do market research, identify customer demand, product/solution landing, and finish 5 POC. •Responsible for ELK stack, back-end system, and pre
nlp machine learning
+python
AI & Machine Learning
Empleado
A tiempo completo
De 4 a 6 años
國立中央大學
・
認知與神經科學所

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Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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