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PT. VADS Indonesia JanuariDesember 2021 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Quality Assurance PT Mitracomm Ekasarana NovemberDesember 2021 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Quality Assurance PT Transcosmos Indonesia OktoberNovember 2020 Indonesia, Jakarta Raya Evaluate and monitor daily the quality score agent. Customer Service e-mail so that the company's KPIs are maintained. Customer Service Email PT Transcosmos

and social media communication - HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use - Decision maker for RMA, DOA, and NPI request from regional office Technical Sales Engineer ICOP Technology • OctoberMay 2019 Key accounts management for order inquiry, technical issue, and daily operation for pre- and after-sale service. Specialist in customer service, issue verification and troubleshooting, and document writing for product user manual, issue troubleshooting and product design, etc. - Revenue of a key account distributor increased continually at least for 4 years to 905 thousand US dollars - Attendee

and closing techniques Building a rapport with customers by offering friendly, knowledgeable, supportive customer service Created attractive merchandise displays with strategic product placement that pulled customers into the store and maximized purchases I gained in-depth knowledge of the company's product to provide reliable and trusted assistance to customers daily, helping them make informed decisions with purchases. Exceeding daily sales goals with cross-selling and upselling techniques. Providing exceptional customer service JuneAugust 2009 Store Manager Susie's Deals Assign employees to specific duties to best suit the needs of the store. Assist employees with cash register

and Opera front of house systems. West Bay, Cayman Islands Work Experience Bartender • Abacus at Camana Bay NovemberPresent Tending bar at high end upscale Steak and Seafood Restaurant, serving classic cocktails, local island classics and new creations in a fast paced environment. Monthly inventory, menu creation and high service standards. Senior Bartender • The Westin Grand Cayman NovemberNovember 2020 Valued member of bar team working between high volume Beach bar, Lobby and Restaurant Bars, serving to Westin service standards. Constant customer interaction focused on guest satisfaction. Input into drink menus and overall standardization of service.

Zheng-Hong Jiang Software Developer 6 years of software development experience Main tech stack: JavaScript, React, Java, Spring 2 years of frontend and 4 years of backend implementing experience Serviced for a System Integration company, CRM+eCommerce product company Implemented projects from requirements gathering, user interface design and development I am willing to communicate with partners and customers to create products with a good experience. Besides daily development, I also like to learn new technologies and tools, share and discuss with the team to introduce suitable tools to improve the work process. / Taiwan / zh.

. Experienced in Manual and Automation Testing of Web-based Applications. Hands-on experience in testing the telephony Billing Components [email protected] Experience Project Handled: Billing Engine with Sales Tax Duration: JanMar 2021 Worked on Telecom billing software application, that supports the full range of telecom customer care, billing, and ordering activities in single and convergent multi-service environments. I worked on a payment module called Payment Manager which provides the facility to bill our customers online. Roles & Responsibilities Participated in daily Scrum meetings, Requirements Analysis, Design reviews, and Release meetings. Worked parallel