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satisfaction feedback. Design Researcher • Walmart JunMay 2021 Worked as a design researcher/service designer in the UX team of the digital transformation department. In charge of executing research and project management. The major responsibilities are: 1. Evaluate existing internal digital tools or devices through quantitative methods(Diary study, CSAT, HaTS, SUS…etc), qualitative methods (in-depth, focus groups), and UX testing methods (heuristic evaluation, expert evaluation) 2. Advising optimization for internal operations by figuring out and defining the current problems, and making short-mid-long term suggestions. 3. Str...

HongSen KE My core value is developing relationships, offering mutually beneficial interactions to establish long-term trust. Shaped by over a decade of experience across five industry domains, defining the value I can provide. Excelled in business development, relationship building, trust enhancement, operational management, and brand stewardship. Experienced in cross-cultural coordination, brand transformation, team restructuring, and achieving exponential performance growth. Changhua County, Taiwan [email protected] Work Experience Sales & Marketing Manager Sheng-Ho Automobiles • FebPresent Sheng-Ho Automobiles, my family business, a dealer of the French Stellantis Group's Peugeot & Citroen brands.