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to sell Melakukan briefing pagi untuk menargetkan sales ke semua team & mengevaluasinya di akhir shift Mengontrol stock, ordering produk, dan produksi plan, costingan & margin. Melakukan negoisasi ke supplier dan mengajak beberapa mitra untuk kerjasama. Melakukan canvasing produk ke beberapa toko dan juga pasar tradisional Penempatan : Palembang (Transmart PCC), Padang (Transmart PADK), Pekanbaru (Transmart PBSH) Management Trainee • PT. Trans Retail Indonesia (Medan) AprilJuli 2017 Mempelajari setiap Departement yang ada di perusahaan, baik Commercial dan Supporting Menjadi perbantuan Grand Opening Store Transmart Lampung. Membuat Project Program terbaru untuk department yang dibawahi. Penempatan : Medan (Pla...

associates on areas of improvement Initiating BQM and planning refresher on improvement areas Conducting and participating call calibration across the centres Engage in customer listening to identify customer pain points and expectations Serve as an intermediary for escalations from agents and customers Develop process controls, standard operating procedures (SOPs), and supporting documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation

as optimization, technical CRM development, or the roll-out of new functionalities - Analyzing the performance of actions carried out, with a constant A/B testing approach to build learnings and channel expertise. - Development of a PRM campaign Senior CRM project manager • BETC FULLSIX MayMay 2023 CRM accompaniment and support of multiple brands: Royal Canin, Accor, Mugler, Michelin, Lacoste, Van Cleef & Arpels and RATP - Development and deployment of new loyalty programs - Strategic recommendation on omni channel customer experience - CRM lifecycle definition - Definition of the programs identity, features and value proposition - Development of the CRM strategy - Building relational promises according

and it has been in operation for nearly a year. - Achieved an 81% "Very Positive" rating on Steam. 2. FiveToTheTenth : - This mobile app integrates various functions, including access control systems, payment processing for transactions, and reservation management, to provide convenience for the residents of the building. Supports IOS/Android. R&R: - Provided guidance to client-side developers for UI design, API integration, and the use of libraries. - Established server architecture and specifications. - Resolved technical issues related to software and hardware integration. Achievement: - Successfully integrated with the access control system provider.

Jordan Smith Lvl 2 Technical Support Specialist – Integrity Marketing Group (contract) Dallas-Fort Worth Metropolitan Area, TX, USA Graduate of the University of Texas at Arlington and Studied in the field of Information Systems/Computer Operations. Currently working with Information Technology Services & Senior IT Support. Experience in Database Management, Senior Technical and Administrative Support, Account Management, High Level End-user support & Business Application Communications. Currently an IT specialist that has experience in a dynamic, fast-paced environment. I have provided white glove services over the phone, through email and in person. Responsible for ensuring

HR-related transactions, including vendor agreements and employee contracts. Work closely with management to refine compensation and benefits frameworks in alignment with organizational goals and industry standards. Advocate for employee welfare by implementing policies and initiatives that enhance work-life balance, promote diversity and inclusion, and foster a supportive work environment. Develop and implement cutting-edge retention strategies to attract and retain top talent, including but not limited to career development programs, recognition schemes, and performance incentives. Conduct precise performance evaluations, providing constructive feedback to employees and identifying opportunities for growth and improvement. Demonstrate proficiency

Kelvin Samuel Simanjuntak Saya lulusan Teknik Komputer dan Jaringan, SMK Teladan Sumatera Utara 2. Saya terakhir bekerja di bidang Telekomunikasi Perangkat Jaringan Telkomsel, di PT. KOPINFRA (Koperasi Karyawan PT. Infrastruktur Telekomunikasi Indonesia) sebagai Technical Support Engineer. Saya memonitoring kualitas jaringan, melakukan troubleshoot pada hardware/software, commissioning, dan menangani keluhan pelanggan terhadap jaringan Telkomsel. Medan, Indonesia Kelvin S. [email protected] Pengalaman Kerja Technical Support Engineer • PT. KOPINFRA (Koperasi Karyawan PT. Infrastruktur Telekomunikasi Indonesia) 01 FebruariJanuari 2024 Memonitoring KPI (Key Performance Indicator) jaringan Telkomsel. Memonitoring dan melakukan tracking, serta