Head - Customer Experience
Experience Head - Customer Experience • BeatO DecemberPresent Customer Experience Strategy: Develop and implement a comprehensive omnichannel CX strategy, aligning with the company's P&L objectives. Successfully identified and filled process gaps across all touchpoints, enhancing customer interactions from pre-purchase to post-refund stages. Team Management and Leadership: Leading and managing diverse customer-facing teams, including Chat, Voice, Email, Retention, Activation, Social Media Escalation, Legal/Founder's Escalations, Medicine/Lab Test, and Customer Success-Care team to improve the first interaction of subscription customers. Conducting effective 1:1 meetings, coaching, and mentorship to drive team
Full-time / Interested in working remotely
Jiwaji University Gwalior (MP)・
Ops & Marketing