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CakeResume Talent Search

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On
Open to opportunities
Indonesia
Banten, Indonesia
Jakarta, Indonesia
Customer Service
Management / Business
Other
Banking / Insurance / Finance
Health / Social / Environment
Industry
Less than 1 year
1-2 years
2-4 years
4-6 years
6-10 years
10-15 years
More than 15 years
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On
Mercu Buana University
Pamulang University
Universitas Mercu Buana
Universitas Pamulang
Indonesia
Jakarta, Indonesia
Banten, Indonesia
Full-time
Excel
Word
PowerPoint
Canva
Communication
DAN SIGAP
Google Sheets & Docs
Hospitality and Customer Service
KECEKATAN
KEPEMIMPINAN TERHADAP KARYAWAN BARU
No
Yes
1-5 people
Within one month
Within six months
More than one year
Administration Staff and Customer Service
HEAD CUSTOMER SERVICE
staff management
Bachelor’s Degree
Engineer’s Degree
Bachelor
2022
2018
2016
Current company
Off
Select all
PT Bank Danamon Indonesia Tbk
PT BANK BRI Tbk
PT. Bank Central Asia, Tbk
PT. Erha Clinic Indonesia
PT. Mensa Medika Investama (HALODOC)
PT. Shape Up Indonesia
Interested in working remotely
Not interested in working remotely
Non-freelancer
English - Beginner
English - Intermediate
English - Fluent
Indonesian - Professional
Indonesian
4-6 years
6-10 years
10-15 years
More than 15 years
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Avatar of ELFIRA MANDIRAWATI.
Avatar of ELFIRA MANDIRAWATI.
ELFIRA MANDIRAWATI
SALES AND SERVICE OFFICER @PT Bank Danamon Indonesia Tbk
・
2012 ~ Present
HEAD CUSTOMER SERVICE
More than one year
SEBAGAI BARIS FRONTLINER, 2. MELATIH SKILL UNTUK DAPAT MELAYANI DAN MEMBERIKAN SERVICE TERBAIK KEPADA NASABAH DAN DAPAT MENGHANDLE KELUHAN-KELUHAN NASABAH YANG TERJADI DI BANK, 3. MELATIH SKILL UNTUK DAPAT MENGOPERASIKAN SISTEM DENGAN CEPAT DAN TELITI, MELATIH SKILL UNTUK DAPAT MENGETAHUI POTENSI- POTENSI APA SAJA YANG DIMILIKI OLEH NASABAH SEHINGGA DAPAT DILAKUKAN CROSS SELLING, 4. MEMPELAJARI PROSES ADMINISTRASII DENGAN BAIK DAN BENAR. MEMPELAJARI BERBAGAI MACAM PRODUK PERBANKAN. PT BANK DANAMON INDONESIA, TBK CABANG PAMULANG SENIOR SALES SERVICE OFFICER DESEMBERJANBERTANGGUNGJAWAB UNTUK SELALU MEMBERIKAN PELAYANAN YANG TERBAIK KEPADA NASABAH DEMI MENCAPAI KEPUASAN PELAYANAN NASABAH TERMASUK DALAM HAL
PENGOPERASIAN SISTEM PERBANKAN PADA KOMPUTER
MEMBERIKAN SERVICE TERBAIK KEPADA NASABAH
KEPEMIMPINAN TERHADAP KARYAWAN BARU
Full-time / Not interested in working remotely
6-10 years
Universitas Mercubuana Jakarta
・
MANAJEMEN EKONOMI DAN BISNIS
Avatar of the user.
Avatar of the user.
Available for paid companies
Teller @PT Bank Danamon Indonesia Tbk
・
2019 ~ 2022
Administration Staff and Customer Service
Within one month
Microsoft Office
Word
Excel
Employed
・
Open to opportunities
Full-time / Not interested in working remotely
4-6 years
Universitas Prof Dr. Moestopo (Beragama)
・
Administrasi Publik
Avatar of Muhamad Akbar.
Avatar of Muhamad Akbar.
Muhamad Akbar
Past
Field Force CIS Project @PT. Erha Clinic Indonesia
・
2023 ~ Present
staff management
Within six months
Head Office. - Menangani keluhan dari pelanggan. Frontliner • PT. Erha Clinic Indonesia DesemberDesemberMelayani registrasi dan transaksi pembayaran pelanggan. - Memberikan informasi terkait produk, promo dan pelayanan yang tersedia. - Melakukan kegiatan administrasi seperti membuat laporan transaksi, laporan harian, dan pelengkapan data pelanggan. - Menangani keluhan pelanggan. Customer Service Officer (Bakti) • PT. Bank Central Asia, Tbk JanuariJuliMelayani nasabah dalam pembuatan dan penutupan rekening tabungan pribadi, deposito, dan lain-lain. - Melayani nasabah dalam pembuatan mobile banking. - Menangani keluhan nasabah terkait kartu hilang, terblokir, dan lain-lain. - Membantu nasabah dalam pengajuan produk bank yang diinginkan.
Word
PowerPoint
Excel
Unemployed
Full-time / Interested in working remotely
6-10 years
Universitas Pamulang
・
Teknik Industri

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.