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and account work queues. OctoberMarch 2021 Information Management Specialist • U.S. Air Force Reserves Developed leadership skills; Performed computer hardware, network system issues, and troubleshooting techniques; Managed over 35 + calls per day; Acquired experience through continuous support, training classes, and webinars. OctoberOctober 2010 Automated Logistical Specialist • U.S. Army Reserve Created and maintained records, which included stock lists, inventory, and material counts; Developed leadership skills; Established operation procedures and complied with military policies. NovemberOctober 2004 EducationGrantham University Medical Billing & Coding Licenses & Certifications Technical Support Fundamentals Google Issued June 2023 · No Expiration Date

Medical Assistant Jonesboro Clinic AugustPresent Jonesboro, Arkansas Knowledge of payment processes from insurance carrier and Patients. Maneuvering in Insurance Carrier websites Answer phones, make appointments, follow-up with patients regarding missed appointments, rescheduled appointments, testing results. Check blood pressure, COW score, weight, drug screenings, and chief complaints Handle medical billing, PA request, and specialist referrals. Knowledge with Avility, Practice Fusion, CoverMyMeds, and Advanced MD Work Experience Supervisor Navient HealthCare AprilPresentTaipei, Taiwan As a customer service supervisor, my duties include, but are not limited to: overseeing and assessing customer service staff activities, and providing them with regular performance

Office Assistant at Kemp Orthodontics, DecemberJune 2015 Rachel Jain was the face and firepower of Kemp Orthodontics during her time as an office assistant in Nashville, TN. In this position, Rachel learned all the ins and outs of the business of orthodontia, from the patient-facing side to the medical techniques and preparation to the billing and paperwork. B.S. in Biology, 2014 University of Georgia Following her dreams of a career in the medical industry, Rachel attended the University of Georgia in Athens from 2010 until 2014 where she majored in Biology and took courses

those orders. • Kept meticulous records of all relevant documentation within the EMR system for easy access by healthcare providers. • Consulted with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all interactions. Information Desk Receptionist West Jefferson Medical Center AugOct 2017 • Streamlined front desk operations for increased efficiency, managing phone calls and directing visitors to appropriate departments. • Provided backup support for administrative tasks during

a caregiver for both. I assisted with daily activities such as bathing, dressing, meal preparation, medication reminders, and housekeeping. I also had to communicate extensively with Doctors and their staff, Hospital Personnel, Private Health Insurers including Blue Cross and Cigna, Medicare and Social Security in terms of appointments, billing, benefits, medication management and patient care. Now this may part of my life may not seem like much to employers, but this required immense dedication, organization, problem solving with serious consequences should I make a mistake, time management, and good communication skills via phone, text and in person

basic motility, visual fields and OCT. Assist the physician during diagnostic and minor surgical procedures, including instrumentation, sterile preparations and documentation. prepare and position patients for diagnostic tests and procedures. Assist the physician with patient education pertaining to the treatment prescribed. Record patient charges for the billing department. Also assisted Dr. Randal Hrabko as a MOHS surgical technician. Dr. Hrabko studied under Dr.Fredrick Mohs himself. Medical Assistant • Russian River Health CenterLed patients to exam rooms, obtained and documented vital sign findings. Interviewed patients to determine the reason for

Kimberly Milner Administrative Assistant Organized and driven administrative professional seeking an opportunity to use my experience to make a great addition to a company where I can grow. O'Fallon, MO, USA Work Experience Administrative Assistant • Regional Medical Examiner's Office Entry of data for completion of Death Certificates, Constant communication with Police Departments, EMS, doctor's offices, hospitals to obtain records pertaining to individual's deaths, Answer all incoming phone calls to the office, Invoicing and billing for Pathologists and Investigators, Accounts Receivable clerk, and Custodian of records. DecemberApril 2021 SENIOR COURT CLERK • Saint Louis County Courts