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and reporting tools for data visualization, aiding decision-making processes. Provided expert consultation on database design, optimization, and troubleshooting. Documented analysis results, provided performance improvement feedback, and revised programs to increase operational efficiency. Managed Email Marketing and Organizational Databases, ensuring comprehensive data collection and integrity. Implemented database normalization techniques, data cleaning processes, and indexing strategies to optimize query performance. Managed user accounts and access based on organizational requirements. Monitored server performance, conducted query optimization, and implemented best practices to improve database performance. Utilized Power BI and DAX to create interac...

improvement plan etc. Updating and delivering CS case handling procedure, service spiel development. Reporting to client regarding CS procedure clarification. Collaborating and clarifying with on-site trainers to mitigate the gap with regard to service procedures and product knowledge. Quality assurance by monitoring and evaluating individual performance of Mandarin-speaking agents handling Email/Voice/Live Chat channels. Collaborating with Team Lead and QA for KPI management and improvement (CSAT/QA/FCR/SLA/AHT). Conversation Skill facilitation and supervision. Recruiting CS Team Lead and representatives. Alphabit Fintech

Emily Ledoux Delivery Principal Seasoned Delivery Principal in the Data Practice. Focused on designing robust, scalable data ecosystems in the cloud to feed insights and data visualizations. Well-rounded consultant with experience spanning sales, recruiting, and delivery. Proven Delivery & Client Lead. Portland, OR, USA https://www.linkedin.com/in/emily-ledoux/ Work Experience JanuaryPresent Principal Data Architect Kin + Carta Delivery or Client Lead for over 25 resources, including direct reports, delivery oversight, hours tracking, QBRs, onboarding management, budget ownership and related responsibilities. Cloud Architect, designing Azure and

platform's product offerings and customer experience. • Supervised and guided 3 key accounts executives , each responsible for their respective sub-category. • Worked closely with the channel team to enhance category sales through the development of targeted and thematic campaigns. Resulting in a year-on-year (YoY) category performance improvement and achieving a growth rate of +73% by the end of• Manage Modern Trade for beauty brands to be listed in Sociolla, Guardian, and Boots. • Develop skin care products (body lotion, stretch mark cream, facial wash, and sunscreen) for mothers and babies. • Support Assistant Vice

Fluent (IELTS: 7.5) Vietnamese — Native or Bilingual Work Experience Senior Golang Developer • GFT FebruaryPresent Design and implementation of scalable, reliable, and secure software solutions using the Go programming language. Collaborate with cross-functional teams to gather requirements, define project scope, and establish technical specifications. Optimize application performance by identifying bottlenecks, implementing performance improvements, and conducting thorough testing. Ensure compliance with industry standards and regulatory requirements, particularly in the banking domain, to safeguard sensitive data and mitigate security risks. Drive continuous improvement initiatives, staying updated on emerging technologies and recommending innovative solutions to enhance project

and documentation through the application of SDLC methodologies. Achievements: • Build up project workflows in the JIRA system including user training to provide an easier and more efficient working model for peers and colleagues. • Released a minimum of 90 different scales of the project within 3 months. • Developed performance improvement strategies and plans to promote continuous improvement of the major product. • Delivered new landing page design to increase conversion rates. MarchJuly 2021 Product Development Director | Product Owner | Project Lead 皆凱科技有限公司 Evervictory Responsibilities : • Conducted research, gathered information from multiple sources

楊程皓 (Charlie Yang) • Android Application Developer An Android Application Engineer with over 6 years of experience, currently employed at GoGoX. I have been involved in developing applications which have tens of millions of users. Familiar with Kotlin, Java, Python and experienced at performance improvement, code refactoring and feature implementation. I usually study new techniques of Android development to improve my skills . 📍 Taipei City, Taiwan Work Experience Sr. Android Software Engineer • GoGoX Sep,Present GoGoX (Client App) - The leading delivery service in Hong Kong, also serving Singapore and Vietnam. Kotlin Uber RIBs