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Roger L. Snook Jr. Guest Services | Restaurant Management | Marketing Communications [email protected] • Burleson, TXEnergetic restaurant professional with strong teamwork skills. Determined and responsible with a commitment to improving organizational efficiency, labor costs, and food expenditures. Engaging guests with dynamic brand storytelling. Work Experience General Manager • Cicis JanuaryPresent Ensured compliance with all food safety regulations and sanitation standards. Supervised and trained staff in customer service, food handling, and safety protocols. Maintained weekly labor and food cost goals. Performed regular maintenance checks on equipment to ensure proper functioning.

metrics related to SCCM operations, including disk usage and CPU utilization. Troubleshooted application deployment failures by investigating log files generated by the client computers. Conducted regular patching and software updates on servers and workstations using SCCM. Assisted with developing processes and procedures related to system administration tasks in a Windows environment. Performed periodic maintenance activities such as running hardware and software inventory scans, updating client information. Designed configuration baselines to ensure that all machines are configured according to company policy. Investigated hardware inventory issues and resolved them by troubleshooting WMI classe...

and tickets via Zendesk & Intercom Work directly with customers to troubleshoot application issues and find creative solutions Build positive relationships with customers with reliable support & communication Strategize & collaborate on new business, software features, and company growth Solar Research Assistant, April 2016-July 2016 JISAO, University of Washington , Seattle, Washington Successfully performed system maintenance and upkeep for solar research equipment Observed current weather conditions affecting the equipment and data recorded Analyzed and recorded equipment accuracy and performance Communicated reports of equipment condition to scientists Weather Intern, June 2015-October 2015 KOMO-TV , Seattle, Washington Independently prepared and organized weather graphics using

as the demands and norms of the workplace change. Adaptive Learning Education Carnegie Mellon University— MA Professional Writing, December 2015 Indiana University of Pennsylvania— BA Journalism, May 2014 Relevant Experience Museum Experience Associate at The Hershey Story, SeptMarch 2024 Greeted guests and explained how to move through the museum Performed minor cleaning tasks Reported incidents to maintenance and supervisor as needed Provided information about Milton Hershey's life and legacy Operated a cash register and performed transactions Recorded inventory as part of closing procedures Front Office Coordinator at Express Employment Professionals , May 2022-August 2022 Contacted potential and current

Public Works Director • Village of Homewood JanuaryDecember 2013 Supervised operations of 27-person crew in the maintenance and operation of all village infrastructure. Included repair and maintenance of 95 miles of roadway and rights-of-way, 80 miles of storm sewer and storm water collection system, fleet and vehicle maintenance, collection and disposal of residential solid waste, as well as operations and improvements to six separate facilities throughout the Village. Performed detailed evaluation of building systems and structures to determine maintenance schedules and develop a capital improvement plan. Implemented facility and systems improvements to maximize energy use

good p · Teamwork · Team Leadership Web design & developer, WordPress • Chittagong Metro IT Ltd.Bangladesh AprilJune 2022 Leads technical design and implementation of web development projects. Converts mockups or wireframes to fully functional web pages. Works directly with staff and faculty to create online tools and content. Performs regular maintenance and audits of online assets to ensure high performance and quality. Collaborates with Director to gather project requirements, plan work, and determine required resources. Acts as systems administrator of Content Management System (WordPress) including managing users and tech support. WordPress/WooCommerce Developer • Kats

appropriate treatments. Dr. Ginsburg further offers restorative care for fillings and crowns and oral cosmetic surgery for issues like “gummy” smiles and missing teeth. She advises patients on gum disease risk factors and extends preventive care like tartar and plaque removal. Dr. Tracy Ginsburg also performs dental check-ups, advances maintenance care, and does oral cancer screening. She is board-certified by the American Board of Periodontology. She earned her DMD from Temple University and completed her periodontics residency at the Medical College of Virginia. She has served as the president of