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documentation for training, onboarding, and customer support Identify process improvement opportunities to update SOPs Implement and ensure compliance with the company's policies Report support team's performance to supervisors and maintain monthly performance logs Participate in team meetings to discuss customer service trends, agent review feedback, and implementation of quality management strategies Identified and resolved customer needs promptly and efficiently. Facilitated audits and process reviews to spot performance bottlenecks and drive improvements. Developed training programmes for new hires, harnessing expertise to create relevant materials and guides. Produced and sent sales and KPI reports to managers to

reducing defects, ensuring timely deliveries, and contributing to overall operational excellence. Tainan, West-Central Dist, Tainan City, Taiwan https://www.linkedin.com/in/sax-chen-a20b1b96/ [email protected] of Birth: 1978/12/24 Expertise: 1. Supplier Management & Quality Assurance: Exercised comprehensive oversight across OEM suppliers in three countries, ensuring a steady supply chain and consistent product quality. Upheld stringent quality standards through proactive supplier management, on-site evaluations, and integrating quality control tools like PPAP into supplier processes. 2. Continuous Improvement & Cost Optimization

簡孝誠(Siao-Cheng Jian) I have nearly 7 years of experience in leading QA team to conduct and maintain quality management system, and handling audits of the third-party, clients and the regulatory authority. During my tenure of QA Head, I successfully completed 4 laboratory accreditations and 1 ISMS certiêcation. Prior to QAH, I had more than 5 years of experience in research and development of new drug. New Taipei City，[email protected] Experience 創源生技 GGA Corp. Project Manager Apr 2022 ~ present Provide total solution to customers for

with quality and material shortage issues. We overcame all the difficulties and the project with this fancy light design entered the stage of mass production on time eventually. I served as contact window between IT and users. Collected user's needs and discussed the system solution with programmer. And system successfully generated the table that could make my colleagues work more efficiently. Education National Central University Industrial ManagementNational Chiao Tung University Industrial Engineering and ManagementSkills Word PowerPoint Excel Microsoft Office Cross Functional Communication Negotiation ERP (SAP/ORACLE) Languages Chinese — Native or Bilingual English — Fluent

strategic material planning, vendor selection, and price negotiation in assembling mass production, ensuring cost stability and profitability that reduced cost by 10-20% annually • Worked with cross-functional teams, contractor manufacturers and suppliers to achieve established business goals and objectives • Cultivated and maintained strong supplier relationships to secure reliability and quality. •Reduced cost through constant strategic material planning, vendor selection, and price negotiation in mass production, ensuring cost stability and profitability. •Optimize inventory levels to balance supply and demand, minimizing excess or shortages. •Supplier Relationship Management: Cultivate and maintain strong supplier relationships to secure reliability and quality

Clark Wang - Statistics background, over 7 years working experience on data analysis and project management. - Be familiar with image generating skill for data augmentation. - Administrate Engineering Data Analysis system, and guide end-user to establish their own analysis flow. - Issue analysis relative knowledge and problem-solving skills - Good communication skills with the customer, business partner and team member - Efficiency, responsibility and aggressive at work with analytical mindset - CQE & CQT Certificate Taiwan 工作經歷 Senior Data Scientist • PTI 力成科技 五月Present i. In charge of defect image of data augmentation task

cloud environments. FebJul 2019 Austin, TX Test Engineer HCL/Facebook - Evaluated test results and generated detailed reports for development teams, enabling effective communication and collaboration between QA and development teams AprSep 2018 Yokohama, Japan Android Engineer NTTDATA MSE - Executed rigorous unit and integration testing protocols to bolster software quality and reliability, significantly improving user experience while mitigating the prevalence of bugs and system errors. - Engineered an Android application leveraging Bluetooth and QR Code technologies for efficient tracking of company devices, markedly optimizing device management and maintenance operations. EducationGeorgia Institute of Technology Master of Computer Science Atlanta