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Mayank Dwivedi Salesforce Admin Kanpur, Uttar Pradesh, India [email protected] and results-driven Salesforce Administrator with 6 years of experience in effectively managing and optimizing Salesforce platforms to drive organizational success. Adept at configuring, customizing, and integrating Salesforce to meet unique business needs. Passionate about leveraging technology to streamline processes, enhance user experiences, and maximize operational efficiency. Strong analytical skills combined with exceptional communication and collaboration abilities, empowering cross-functional teams to achieve optimal CRM performance and data-driven insights. Work Experience Senior Operations Representative • Concentrix IBM Daksh Services India Pvt.Ltd

customize Salesforce according to their business requirements. Help Client staff to work smoothly on the Salesforce Platform to fulfill their daily jobs. Coordinated with project management staff on database development timelines and project scope. Tested programs and databases to identify issues and make them necessary modifications. Salesforce Administrator • HCL Technologies Ltd. DecemberApril 2016 Worked as Mentor and handled a small team and made changes in configuration of Salesforce com Oversee data migrations including planning, data cleaning, mapping, and data import Provide support in debugging and troubleshooting existing Salesforce systems Coordinate the deployment of Salesforce systems