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a collaborative and high-performing work environment. Ensure effective communication and coordination across project teams and stakeholders. Track project progress and performance, providing regular updates to stakeholders. Identify and resolve conflicts or bottlenecks to keep projects on track. Currently working on multiple projects, including Entuity to ServiceNow integration scoping various capabilities of Discovery, Monitoring, and TSNA, NGSD to ServiceNow Data migration, Data Modeling (CMDB), Workforce Management related IWD to Auto Work Allocation (AWA) migration. Leading a team of Business Analysts to achieve project targets and complete projects within dedicated timelines. Team Lead • HCL Technologies

Sangeet Ghosh ITIL V3 Certified Professional with high Experience in all facets of Software Design, Deployment, Support and Project Execution. Proficient in conducting system testing techniques in all phases of software development with ability to lead groups to address complex technical issues. Acquired extensive experience & expertise in executing full life-cycle development projects; ramped up projects within time, budget & quality parameters, as per the best practice guidelines. Senior Business Analyst Hyderabad, IN [email protected]

Harshit Jamwal 5+ years of Service-now Developer experience in Service-now framework and Agile software development with ITSM, HRSD, ITOM, process with strong knowledge of ITIL framework and SDLC. Work Experience Consultant ll • Ernst & Young LLP Project 1: Anheuser-Busch InBev J ulyJan 2024 Description: Implemented End-to-end ServiceNow Discovery to streamline IT infrastructure management and enhance operational efficiency. Hands-on experience in configuring and deploying Discovery schedules for both on-premises and cloud environments. Proficient in setting up and managing Discovery for diverse cloud platforms, including AWS, and Azure as well as on

Atif Ahmad IT Analyst I Service Integration & Management A dynamic, team spirited performance driven professional having around 16+ years of rich ITSM/Finance experience. An ITIL Foundation Certified Professional. Worked on complete Service delivery and end to end Project Management for complete ITSM for ServiceNow suite related to various global implementation/ operational projects. Looking for a challenging opportunity in Transition, Incident Management, Change Management, Problem Management and Service delivery role. [email protected], India linkedin.com/in/atif-ahmad-425a76127 Work Experience IT Analyst I Service Integration & Project

M.Adin Sabarudin SOFTWARE ENGINEER South Tangerang City, Banten, Indonesia Software Engineer that have expertise to provides application development, operations, and maintenance services especially on Java and PHP Program Language, also having knowledge and experience in Microservices Architecture, WebServices like REST or SOAP, and Cloud Computing Platform like ServiceNow. 📧 [email protected] 📱Work Experiences Senior Back-end Developer PT. Infosys Solusi Terpadu • JanuariPresent Support development on BTN Sharia for back-end parts using Java Spring Boot, PostgreSQL, ActiveMQ, Redis, Kubernetes. Java Developer Ogya Tekno Nusantara • JuliDesember 2023 Maintenance and developing

convenient. In this platform, I have developed several features below with TypeScript • Implemented the CSV parse package that will parse CSV files and transform them into SQL queries the write them to a remote database through JDBC on the JAVA side. • Deployed RESTful APIs to fetch data from ServiceNow. • Implemented node package to connection with java-JDBC through RESTful API and Redis. • Developed workflow feature through node-cluster and event. • Developed workflow feature on python-prefect and to manage flow though RESTful API on python FLASK and GraphQL. • Initializied and Developed multiple services, including

4 Devops Practitioner Oracle Database 11g : SQL Fundamentals Strengths Dedicated and responsible Flexible and easily adoptable Good communication skills Quick Learner Competencies I ncident and Problem management Application Support Customer Service Management Operations Setup Escalation management Test Management ITIL foundation Tools & PL Office 365 Microsoft Excel, Powerpoint, word Jira Confluence ServiceNow Windows server/Administration Active Directory Linux Work Experience SAWTEST, Lead Engineer, February 2021 ~ August 2023 Client: Microsoft(Qualcomm), Lenovo(MTK), MediaTek, Vivo , OPPO Locations: The Netherlands ・United States・France・Belgium・Germany・Italy・Spain・Poland Device acquisition, flashing on latest SW built, performing stationary, mobility testing, Network Testing.