langsung, menangani masalah atau pertanyaan dengan segera sehingga mereka dapat tetap fokus pada tugas mereka. Meningkatkan produktivitas tim dengan menerapkan proses kerja yang efisien dan secara teratur meninjau metrik kinerja Staff Social Media • Bank BCA MayApr 2019 Membalas pertanyaan yang nasabah tanyakan melalui akun social media (email, Twitter, IG, Youtube, chat/whatsapp) Meneruskan case tiket nasabah urgent ke tim terkait Staff Layanan Prioritas • Bank BCA SepApr 2017 Menghandel pertanyaan, request, komplain via panggilan telepon khususnya untuk nasabah nasabah VIP, VVIP, dan Perusahaan Membuat dan meneruskan tiket nasabah agar bisa ditindak lanjuti Prestasi Juni 2023 Best Team Social Media
KOL and Partnership Specialist – Social Content Marketing @OPPO
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2023 ~ 2024
Team Leader/Specialist
1ヶ月以内
projects. - Have the data-set and overview-set with data Others: - Having slight relationship with KOLs for dealing the good price - Suggesting suitable contents for KOLs - Following up timelime/KPIs - Reporting KOLs and Social Development Specialist • POPS Worldwide thángthángArtist and Partners Development (2 years): - Contrinbuting artists’ contents on YouTube/Spotify/Apple Music KOLs and Social Development Specialist (4 years): - Providing KOL/Community Page List for Brands - Having slight relationship with KOLs/Artists/Vendors for dealing the good price - Managing P&L/CE/Margin - Suggesting suitable contents for KOLs - Following up timelime