Business Development, Quality Analyst, Customer Service
As the initial contact for sellers on the Lazada platform, I addressed tickets submitted by sellers, providing accurate resolutions through emails and calls, and ensured timely completion of assigned tickets and cases within 48 hours or as per the SLA set by the Team Leader. Service Crew • GOLDEN DONUTS SDN BHD OctoberMay 2018 Customer Representative Professional • SRG Asia Pacific Sdn Bhd OctoberJanuary 2018 Handled inbound calls for Maxis, providing assistance to customers on inquiries, ensuring First Call Resolution (FCR), documenting customers' complaints, promoting products, and following up on pending cases that has been escalated to backend team. Skills
Full-time / Interested in working remotely
Lincoln University College, Kelana Jaya, Selangor, Malaysia・
Pastry Production Level 2