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leader JuneMarch 2020 Ticketing & reservation Sonic star travel & tour Domestic and International ticketing Customer service JulyApril 2019 International air ticketing & reservation officer Airtout Myanmar Travel International air ticketing sales Customer services AugustJanuary 2018 Ticketing & reservation , customer service , sale Flymya.com B2B sales Ticketing & reservation ( such us; Hotels,Flights,Tour packages,Ballooning ) Domestic & International Ticketing Education C.V.E.C ticketing & reservation Amadeus,Sabre,GalileoAmerican Center EnglishB.E.H.S No 6 ( Botahtaung ) EconomySkills Word PowerPoint Excel internet & e-mail Strong Communication Skills Customer Service Management Sales & Customer Service Market Research Languages English — Fluent

done in a timely manner and everything meets code for inspection. Q.&A. Inspector • Con/Met JuneJanuary 2010 Inspected parts for semi tractor trailers and trucks. Made sure all parts met codes and and damaged or insufficient parts were sent back to be corrected. Sorted and packaged all parts after inspection passed. Loaded packages on trucks for shipment and completed all paperwork to assure correct parts are shipped. Education University of South Carolina Business management and accounting Skills Business Management Customer Service Marketing Administration Microsoft Office Communication Retail Sales Languages English — Professional

all aspects of the organisation Collaborating with team members to meet daily demands and handle challenging projects Training junior team members and mentoring on important procedures Coordinating youth for outreach Safeguarding organizations' interest by expertly managing organisation - wide financial assets, controls and budget Exceeding organisation's expectations with high-quality service delivering and effective organisation management ACTING DEPUTY COUNTRY DIRECTOR • Sierra Leone FebruaryPresent Responsibilities : Coordinating community youths for peace talk outreach Recruiting volunteers SOCIAL MEDIA OFFICIAL - World Humanitarian Community, Freetown, Sierra Leone Education AprJan 2020 Conflict Analysis Micro Course University of Cape Town, South Africa [online] Field of study AprJan

Iwan Suryono Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. . Susukan Bojong Gede, Bogor Pengalaman Kerja Sales Supervisor • PT. Shima Trading Indonesia DecPresent Maintained commitment to friendly and informative customer service to encourage satisfaction. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining positive business relationships to ensure future sales Performing cost-­benefit analyses of existing and potential customers Project Cost Control • PT. Multidaya Teknik Prakarsa DecDec

析（Self-service analytics） • 主導高階主管和 100+ 用戶，從 Excel 報表升級到 Tableau 儀表板的轉型 • 協調跨職能團隊以確保專案準時交付；設計培訓，change management 和 solution improvement • 準備商業需求文件（BRD）和功能需求文件（FRS） • 負責MDM（master data management）的資料整合 成果 • 透過引入自助式 Tableau 分析解決方案，降低

propositions, translated features into tangible benefits and developed pricing schemes based on service offerings. • Customer Experience and Customer Success: Held experience workshops, mapped customer journeys, improved process efficiencies, and developed service capabilities to meet customer expectations. • Marketing strategies and UI/UX improvements: Multichannel marketing and messaging, set campaign budgets and timelines, achieved average monthly 1.3 million imp. and 1.1 million reach through social media. Improved website layout and SEO, keywords ranked top 3, created new 2,500-3,500 monthly organic traffic. • MQL and Account Management: Bui...

Tran Duy My Ho Chi Minh City, [email protected] Work Experience Team Leader • Bosch Global Software Technologies Vietnam MayPresent IOT MIDDLEWARE SOLUTION FRAMEWORK digital ecosystem for smart agricultural and automotive machinery, enhancing connectivity, data management, and device interaction Key Responsibilities: -Designed and implemented project components: +Base Service Component: user authentication, device information retrieval, and notifications for critical resource thresholds (CPU, memory, disk space) via MQTT protocol +Common Library: Providing foundational modules (HTTP server/client, MQTT client, configuration parser) for other components can reuse +Database Management: Design and implemented database management component. Provide