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Mockups. Research: User Interviews, User Testing, Information Architecture, Journey Mapping, Personas, Quantitative Analysis, Card Sorting, Competitor Analysis, Design Strategy Software Figma, Adobe Indesign, Adobe Premiere, Maze, Zendesk, Canva Language: English (Fluent) Mandarin (Native) Taiwanese (Native) Experience Customer Operation Specialist Alfred Systems Inc. | AugustJuly 2023 Collaborated with UX Design team on user interviews and design ideation. Wrote UX copy for app interfaces, errors, and marketing, ensuring clarity and engagement. Drove process optimization, achieving 50% faster Zendesk/ email response and a 40% rise in customer satisfaction. Offered technical customer support, using feedback to refine UX and

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Ripley Li Taipei City, Taiwan || [email protected] Dedicated and result-oriented Mechanical Engineer with 15+ years of highly experienced Mechanical Design, also a problem solver and a team player. Seeking a position where I can utilize my extensive skills in product development and project management. 工作經歷 Senior Mechanical Design Engineer • Smartmatic 十一月一月 2024 | Taipei, Taiwan ‐ Drive the mechanical development from ID concept to prototyping and mass production by coordinating with leadership team in Taiwan and the global functional team in the US. ‐ Supplier Management, review and

度同理心卻不失重心，真摯優雅的專案經理。 學歷 私立東海大學 外國文學與語文學系 SepJune2012 國立台南女中 普通科 SepJune2008 技能 Project Completion & Management Sales Service & Management Customer Relationship Maintain 語言 Chinese - Native Madarin Chinese - Native English - Professional ( Toeic工作經歷 2021/7-2021/9 國定古蹟菸酒專賣局 修復再利用計畫 專案助理 社團法

gmail.com Skills Dev Tools C & C++ Python Version Control TortoiseSVN / Git Computer Vision 3D Scanner Development SLAM Open3D GUI Program Framework Qt + OpenGL / ImGui Math Statistics Optimizations Advanced Calculus Complex Analysis Topology / Tensor / Metric Spaces Theory Professions Algorithm developments Software project & team management Deep Learning Keras + TensorFlow OpenCV Languages Mandarin Chinese Taiwanese English, TOEIC 945 Work Experience Director of Software R&D Department, Feb 2024 ~ now Phrozen Inc. R esponsibilities Lead software r&d department, which includes algorithm team (10 members) and web-servies team (4 members). Lead

to improve their FA procedure logically to make sure the report is a good taste for the result 4. Cowork and communicate with vendor and internal equipment buyer team to control the testers' purchasing status, ETA, and setup schedule. Apple iPad MP Process Quality Engineer • Foxconn Technology Group AugMayProcess Quality/ Yield improvement 2. Customer Complaint Failure Analysis Education Nation Sun Yat-sen University E-CommercialNational Kaohsiung Normal University Business Department ManagementSkill Multitasking Interpersonal Communication Flexible & Adaptable Critical Thinking Leadership Learning Teamwork Process Quality Improvement Reading Comprehension Communication Skills Vendor Management Team Management Language English — TOEIC 625

Chien Pao Chueh Experienced Technical Lead with a demonstrated history of working in the social media, leisure, travel & tourism industries. Skilled in Android App Development, Design and Enhancement Software Architecture, and Scrum Team Management. A strong engineering professional with a Master's degree focused on Computer Science. http://chienpao.com Work Experience Android Lead OmniEyes Limited Company Aug,Present Taipei, Taiwan - Responsible for team management using Scrum methodology. - Develop all applications using Kotlin and MVVM architecture, following the latest Google Jetpack component guidelines, such as Navigation and Room. - Implemented the SDK to