Grace Lin Ying-Cih Lin 9+ years experience in cross border e-commerce (Subtotal) 6+ years experience in cross border e-commerce (B2C) 3+ years experience in cross border e-commerce (B2B) Highlights Service-Minded Accurate Efficient Multi-tasker Supporting Microsoft Office Applications (Excel, word, power point etc.) Team work and good communication with coworkers Experience Alibaba.com - Senior Product Operation Specialist 20th Mar. - Now Taipei, Taiwan 1. To develop and to do well in production operations. 2. To serve and make sure members in good development. 3. According
Corp./NCCU/Docomo Digital/SKPOS/AROMASE etc. Managed over 50 accounts in various industries. Over 92% long-term customers renewal rate inGoogle/FB/Yahoo/Line/Criteo/Yandex ads manager Boosted key account customer satisfaction resulting in 5.upselling annual budget by 30% Enquiries increased by 15% on second month (the client for students enrollment) Collaborated with cross-functional teams to offer better requirements gathering 想上廣告, Account manager, Sep 2016 ~ Dec 2017 primary clients: Rakuten kobo/Formosa eyewear/ Caco/Suntory TW/