for clients who are in trouble using/integrating with Linc's products/service. However, Robin has extra missions on top of that - first, the middleman between US CSEs and Taiwan Developers, and second, the integration role of transferring knowledge of different product lines between CSE members who originally were only experts at just a single product. - Customer Onboarding Providing technical documents to clients and removing obstacles in front of our system integration. - Technical Support Mostly email support via SFDC. Often asked questions are API call failures, webhook related, html, carrier integration, etc. - Middleman
Poznan University of Technology・
Product Engineering