Eliot Song-Ren, Chen Customer Service Manager|ASUS|SaaS|Cloud 6y+ of Cloud SaaS B2C/B2B user insight, well-understand the user needs. My key strengths include: Product development, CX optimization, customer relationship and stakeholder relationship management. Taipei,TW [email protected] Eduction Chihlee Technology of University, Bachelor of International Trade Taipei, TW | 2011 ~ 2015 Work Experience ASUS Cloud Customer Service Manager New Taipei, TW | AprJun 2023 Product Management ◆ Planned the Support CRM and Customer Data Management Platform as a PdM And collaborated with four engineers and the customer service team
— Tsai Yi Chen 7 years PC/NB industrial work experience, based on work experience, I managed several PC projects and well noted developing workflow. 2 years PJE experience in ODM, managing BOM review and tracking to ensure accuracy. 5 years in IBV as BIOS Project Manager managing project milestones, as a coordinator to the extended team for troubleshooting. Skilled in effective critical thinking and integration, leading to efficient task execution. Overcome challenges with a positive attitude. Well communication skills with team and vendor. Taipei City, Taiwan Email :[email protected]