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Indonesia
Jakarta, Indonesia
Customer Service
Servicios corporativos
Tecnología
De 4 a 6 años
6-10 años
10-15 años
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Mercu Buana University
Universitas Mercu Buana
Indonesia
Jakarta, Indonesia
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Analisis
Customer Service
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MS Excel
Microsoft Office
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10-15 people
En un plazo de tres meses
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2017
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PT Aplikanusa Lintasarta
PT Perdana Perkasa Elastindo
PT Personel ALih Daya
Interesado en trabajar a distancia
No freelance
English - Fluido
Indonesian - Profesional
English
De 4 a 6 años
6-10 años
10-15 años
Más de 15 años
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Avatar of Tomy Aryanto Nainggolan.
Avatar of Tomy Aryanto Nainggolan.
Tomy Aryanto Nainggolan
Customer Service Team Lead @PT Aplikanusa Lintasarta
・
2020 ~ Presente
Team Leader
En un plazo de tres meses
ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Microsoft Office
MS Excel
Analisis
Empleado
A tiempo completo / Interesado en trabajar a distancia
6-10 años
Universitas Mercubuana Jakarta
・
Electrical Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.