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Indonesia
Jakarta, Indonesia
Customer Service
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Tech
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Mercu Buana University
Universitas Mercu Buana
Indonesia
Jakarta, Indonesia
Temps plein
Analisis
Customer Service
KPI Reports
MS Excel
Microsoft Office
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PT Aplikanusa Lintasarta
PT Perdana Perkasa Elastindo
PT Personel ALih Daya
Intéressé par le travail à distance
Je ne suis pas indépendant
English - Courant
Indonesian - Professionnel
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4 à 6 ans
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10 à 15 ans
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Avatar of Tomy Aryanto Nainggolan.
Avatar of Tomy Aryanto Nainggolan.
Tomy Aryanto Nainggolan
Customer Service Team Lead @PT Aplikanusa Lintasarta
・
2020 ~ Présent
Team Leader
Dans 3 mois
ma JanuaryDecember 2019 Customer Care Quality Assurance PT Perdana Perkasa Elastindo Listening to recorded customer interactions and evaluating Inbound/Outbound Helpdesk Corporate Indosat performance against established quality standards Providing feedback to Inbound/Outbound Helpdesk Corporate on areas for improvement and identifying best practices Creating and updating quality assurance training materials for Inbound/Outbound Helpdesk Corporate Identifying and reporting trends in customer complaints and issues to management Working with management to develop and implement strategies to improve customer service Participating in the hiring process for new Inbound/Outbound Helpdesk Corporate Participating in training and development sessions for
Microsoft Office
MS Excel
Analisis
Employé
Temps plein / Intéressé par le travail à distance
6 à 10 ans
Universitas Mercubuana Jakarta
・
Electrical Engineering

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
Time Management
Ability to prioritize tasks based on importance; and have them completed within the assigned timeline.
Teamwork
Ability to work cooperatively, communicate effectively, and anticipate each other's demands, resulting in coordinated collective action.
Leadership
Ability to coach, guide, and inspire a team to achieve a shared goal or outcome effectively.