departmental digital projects from marketing, sales to service. Implemented AI-assisted digital adoption, creating automated workflows and utilizing bots to enhance operational efficiency. Clarins Group, JunMayCRM Manager – Head of CRM and Customer Care department) Planned and developed Member-Centic eco-sysetem with integrating digital tools and systems.( Adobe Campaign, Cockpit, LINE OA, Tableau, e-Stamp, Chatbot, Clienteling tool) Built customer journey flow for marketing automation with different touch point and communication tool which induce 5% incremental of the repurchase rate. Planned and delivered CRM strategies across the company increasing customer retention and customer Loyalty, then increased
Full-time / Interested in working remotely