Coding HTML emails in DreamWeaver which are sent using Adobe Campaign. Producing a wide range of emails including retention, acquisition, engagement, event invitations, PR campaigns and redemptions on our retail platform (ActivePlus). Reporting email analytics back to stakeholders and making suggestions for improvements to campaigns. Supporting end to end campaigns or stepping in last minute to build and send for quick turn arounds. Personally designing emails using brand guidelines, but also working alongside design agencies for larger projects. Currently being trained in Salesforce and Google Analytics.

Communicating to 8000+ employees across email, intranet news stories, face to face events (small and large), video and webinars. Content owner of the company internal homepage, product owner of the email system (Concep). Dealing constantly with people across the whole company, from the post room to the directors and CEO.

PA to customer service management team. A varied role that included diary management, travel booking, minute taking, interview assisting.

Talking to large corporate members about their medical insurance policies. Hosting call listening for internal and external visits.