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development, including cost analysis, data analytics, and logistics planning for import and export via air and sea freight. Conducted product testing, coordinated import procedures, and oversaw component inspections to ensure product compliance. Represented the company during overseas business trips to the United States, South Korea, and Thailand, conducting market research both online and in physical markets to identify potential products for development. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new

and highlight findings. • CRM and member loyalty: Work on CRM projects to drive member activation, engagement and loyalty based on customer status and behavior data, optimizing marketing effectiveness and ROI. Commercial & Experience Architect and Marketing Lead | Innovation Team | IKEA 11//2023 Commercial launch and go-to-market strategy of IKEA's new B2B Rental business: • Market research and Competitive analysis: Identify the needs and challenges of companies for furniture solutions. Analyzed the competitive landscape and developed differentiation strategies. • Product positioning and Pricing strategies: Defined core value propositions, translated features into tangible benefits and developed

team, recruiting and training new hires, and providing ongoing coaching to enhance performance. • Conducting product demonstrations to both staff and clients, and leading efforts to resolve complaints and issues quickly and professionally. • Analyzing sales team performance, scheduled refresher training sessions, and creating strategies to optimize sales. • Conducting market research and sharing findings with the sales team to develop effective sales plans. • Collaborating with the sales team to develop strategies to increase the customer base and meet sales targets. • Implementing incentives to motivate the sales team to achieve set targets. • Providing accurate sales forecasts and

States, Taiwan, and Vietnam. Combining strategic thinking, creativity, and a results-oriented approach to drive growth, engage target audiences, and foster brand success. [email protected] May Luong may.samatech.tw Upwork: Thi Minh Khue Luong WORK EXPERIENCE Digital Marketing Specialist (for the Vietnamese market) • CakeResume | Taiwan 03/Present 1. SEO: Develop comprehensive SEO strategies, focusing on keyword research and competitor analysis, successfully ranking branding keywords within the top 10 search results. Manage a team of 7 freelance writers (including overseeing article assignments and quality control), achieving remarkable team consistency with

Karan bagolla Experienced Customer Service Representative with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Service Representatives, Customer Experience, Travel, Customer Support, and Telugu. Strong support professional with a Bachelor's degree focused in Business Administration and Management, General from Osmania University. Hyderabad, Telangana, India Work Experience Technical Support • Multiplier AI Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. MarchPresent Customer Service Representative • Teleperformance Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod

Walter S. Wang I am Walter Shou-Hui Wang, a Visual and UX designer from Taiwan with 4 years of experience a multi-culture background. My goal is to be an ‘international talent’ and able to make an impact in anywhere within this world with an ambitious character and a forethoughtful perspective. Taipei City, Taiwan http://cielazure.org 工作經歷 UI/UX Designer 普拉亞科技 Playa Lab 八月六月 2023 Taipei, Taiwan 1. User Experience and UI design for MZYME, a web3 LBS app and

leader JuneMarch 2020 Ticketing & reservation Sonic star travel & tour Domestic and International ticketing Customer service JulyApril 2019 International air ticketing & reservation officer Airtout Myanmar Travel International air ticketing sales Customer services AugustJanuary 2018 Ticketing & reservation , customer service , sale Flymya.com B2B sales Ticketing & reservation ( such us; Hotels,Flights,Tour packages,Ballooning ) Domestic & International Ticketing Education C.V.E.C ticketing & reservation Amadeus,Sabre,GalileoAmerican Center EnglishB.E.H.S No 6 ( Botahtaung ) EconomySkills Word PowerPoint Excel internet & e-mail Strong Communication Skills Customer Service Management Sales & Customer Service Market Research Languages English — Fluent