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[email protected] Education Qualification Graduate Diploma in eBusiness 08//2003 Cross-study at the University Of Canberra Canberra, Australia & Swinburne University of Technology Master of Visual Arts 02//2002 School of Art, the Australian National University Canberra, Australia Certificate IV in Workplace Training & Assessment 08//2001 ANUTECH, the Australian National University Canberra, Australia Graduate Diploma in Electronic Arts 02//2001 Australian Centre for the Art & Technology Canberra, Australia The Australian National University Bachelor of Graphic Design 02//1999 University of Canberra Canberra, Australia Diploma in Mechanical Engineering

increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in other business units and collaborative partner proj...