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Chi Kit (Cherkie) WONG International Exposure | Seasoned Operations Head | Strategic Development Expert | Service Optimization Specialist NG13, Nottingham, United Kingdom Results-driven professional with over a decade of progressive experience in operational leadership, service management, and strategic development within multinational environments. Proven track record of spearheading initiatives to expand service operations, optimize profitability, and drive revenue growth across the APAC region. Skilled in team building and development, with a focus on nurturing talent and fostering a culture of excellence and collaboration. Demonstrated expertise in implementing governance structures, process optimization, and cross-functional collaboration to streamline operations and enhance

證 ．專業的蘋果產品維修技能 ．熟悉 Mac 電腦和 iOS 設備的硬件結構和軟件系統 ．卓越的故障診斷和解決問題的能力 ．優秀的客戶服務和溝通能力 學歷天主教輔仁大學 FU JEN CATHOLIC UNIVERSITY 歷史 技能 Slack SAP ERP Google Workspace Microsoft Office widows macOS JIRA Confluence Trello Linux Server 語言 Chinese — 母語或雙語 English — 中階

continuous improvement of the process. Attaining the quality using different tools of quality: Root Cause Analysis, Quality improvement sessions through feedbacks for error reduction. Involved in various validation processes such as MedD, QC and Direct Validation Adjudication process such as Payment posting and denying claims. Proficient in Microsoft Excel for test case management and data preparation, leveraging advanced formulas for accurate analysis and optimization. Supported continuous improvement initiatives withing QA team, coaching junior testers on best practices and troubleshooting techniques. JanuaryDecember 2023 Hyderabad Programmer Analyst(SME) Cognizant Technology Solutions Worked closely with Clients to establish