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gmail.com Pengalaman Kerja Technical Support Engineer • PT. KOPINFRA (Koperasi Karyawan PT. Infrastruktur Telekomunikasi Indonesia) 01 FebruariJanuari 2024 Memonitoring KPI (Key Performance Indicator) jaringan Telkomsel. Memonitoring dan melakukan tracking, serta berkoordinasi dengan tim SCD (Sistem Catu Daya) ketika jaringan Telkomsel mengalami trouble/down. Melakukan troubleshooting pada hardware/software, seperti replacement perangkat yang degraded dan fault, serta commissioning komponen BTS (configurasi UMPT , re-route & change vlan 2G,3G,4G, check packet loss , VSWR antena sectoral , recovery BTS down ) baik secara remote maupun onsite. Menindaklanjuti keluhan pelanggan, terhadap gangguan jaringan Telkomsel yang terjadi di

the platform to meet specific business needs and requirements. REST API Integrations, Regular Discovery of various CI classes in CMDB. Managing users, security, and access controls within the ServiceNow instance. Ensuring the platform is highly available, secure, and scalable to meet growing business demands. Monitoring and troubleshooting platform performance and issues. Managing and maintaining the platform's data and integration with other IT systems and tools. Requests, Incidents, and Changes related to the ServiceNow platform. Developing and implementing policies and procedures for the effective use of the ServiceNow ITOM platform. Keeping up

Christian Stevens - Front-End Developer Results-driven IT professional with a decade-long career, specializing in Front-End Development for the past 3 years. Proven expertise in crafting seamless and user-centric web interfaces using JavaScript and front-end frameworks. Adept at translating complex business requirements into intuitive and visually appealing applications. Demonstrated ability to integrate front-end solutions with back-end systems, leveraging a comprehensive understanding of the broader IT landscape. Committed to delivering high-quality software and contributing to collaborative teams. Eager to apply a wealth of IT experience to drive innovation and