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highest on team) $3mm ARR revenue due to strong communication and customer retention Ranked #1 or #2 sales & marketing performer from 2006 toteam of 25 to 35 sales reps) Recipient of President’s Club Award (Designated for top sales in company) for 2010, 2011, 2012 Helped increase team sales by 60% (+$10mm) by outperforming sales quotas & increasing team quotas Additional Aggregate Experience 9 years Real Estate Investor, Business Owner 6 years Startup Founder , Digital Marketing E-commerce, Leadership 5 years Supervisor, Operations, B2B & Inside Sales, Startup & SME Sales, Finance & Banking 4 years Facilitator, Teaching Assistant, Volunteer for

Additionally, developed an internal API empowering the operations team to send custom push notification requirements. TTFarm | GameFi project on the ThunderCore blockchain Developed a GameFi project centered around the theme of animals, implementing business logic using Solidity and the Truffle development framework. The project achieved over US$500K in sales within the first 3 weeks of launch and surpassed US$4.5M in total sales. Built a backend event tracking system by batch-fetching contract events on the blockchain. This system empowers the operations team to analyze sales quantities and cost metrics from various perspectives. The

有效透過數位渠道操作，提升 toC 端營運各項指標。實踐數據分析並透過數據引導策略調整。 工作內容： - 品牌上市策略與產品銷售策略規劃 - 產品數位渠道策略與銷售策劃 - 預算分配及數位渠道管理 - 產品數位行銷策略規劃 - 社群經營與部落格內容

led to a 10% decrease in customer complaint cases. Churn Rate Optimnization ◆ Breakdown tthw user journey (UJM) and account lifecycle, optimizing expiry notification EDM11 through A/B testing. ◆ By studying data on usage dimensions and renewal performance, segmenting customers, planning exclusive consultant-led conversions/sales. ◆ Researching competitors, integrating customer insights and log trends, optimizing conversion rates from purchase page to checkout. - Reduced overall churn by 1.53% - Increased conversion rate from purchase page to checkout by 10%. Up-selling and Product Experience Optimization ◆ Decomposition of UJM and data

Steven I am an optimistic and proactive professional with strong communication and problem-solving skills, coupled with a focus on customer relationship management and goal achievement. My leadership and managerial prowess shine through my diverse workplace experiences. Business & Project Management Experience: 2 years as a Project Manager 2 years as a Sales Manager/Project Manager (ODM/OEM) 5 years as a Sales Manager/Project Manager (ESCO/IoT/Energy) Supply Chain Management Experience: 4 years as a Supply Chain Management Planner 2 years in Customs 3 years in Logistics Management Customer Service Management Experience

. Gathered competitive intelligence and information on rival products to inform product development strategies. Adjusted product specifications and devised sales strategies based on market analysis. Developed pricing strategies and formulated marketing plans for new products. Tracked and evaluated product performance, and provided training and product information to sales staff. Developed over ten brands from scratch and facilitated long-term exclusive agency partnerships. Number one biotech Inc. https://www.no1bio.com Sales representative JulSep 2021 Independently secured orders through business development initiatives. Proposed marketing strategies and cross-functional resource integration

client invoices, handling cash, and analyzing financial statements. Experienced in operating a digital marketplace, proficient in computerized office tasks. Telecommunications Industry Worked for 4 years in the telecommunications sector, last employed at Twenty-Five Telecom Co., Ltd. Held positions as Warehouse Supervisor, Data Analyst, and Network Operations, specializing in analyzing product revenue performance, tracking product profitability, and providing decision-makers with data for informed decision-making. Japanese-Owned Warehouse Served as the Quality Control Team Leader, overseeing procurement and distribution operations. Led a team of up to 3 members to complete over 100 daily