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蔡逢洲（Jasper） Project Management Professional(PMP), Agile Project Management(ACP), Mobile Phone App Development(Objective-C, Swift), Website Development(Ruby on Rails) Taipei City, Taiwan 工作經歷 Team Lead • Acer Inc. 六月Present Acer is a global leader in information and communication technology, offering products including laptops, desktop computers, tablets, monitors, and cloud solutions. As a Project Management Supervisor, my responsibilities include: - Project Scope Management - Human Resource Management for Projects - Project Schedule Management - Risk Management - Communication Management - Quality Management - Budget Review - Budget Planning - UI/UX Design Review - Code Review - Implementation/Execution

. Interier, Full Stack Engineer, Apr 2018 ~ Dec 2019 Delivered new features and maintaining codebase of one of the biggest ecommerce companies in Slovakia. Created various system for both internal employees use and customers of company websites, including: Subsystem for integration multiple partners shops into company own internal ecommerce management system (processed more thanorders over the year under high load without any issues) Developed Trello-like online Kanban board system that connected warehouse and logistic department and decrease average reclamation processing time from 10 days to 3 hours. Took part in developing of database management system which was

issues, and cloud migration initiatives. Manage and facilitate effective Helpdesk management and hands-on end-to-end resolution of problems. Handling MOHE issues hands-on end-to-end resolution of problems reported to ensure quality, timely resolution, and delivery of vendor SLAs. Provide lead support to service management analysts in managing day-to-day services. Provide priority support for VVIP users, Preparing weekly,monthly and annual meeting report submissions are part of my task. JanuaryOctober 2021 Service Desk Manager / Project Manager Taylor's University Malaysia As a service desk manager, I am responsible for