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Wendy Yu 游舜雯    

Taipei, Taiwan

+886 932 226 033

[email protected]

Career Objective


An outgoing individual who enjoy meeting new people from different culture backgrounds. I am task-oriented, outgoing, consistent, and passionate about delivering luxury service experience to the guests. Currently seeking for an opportunity to use my multi-cultural living background and Hospitality experience to maximize and fulfill personal personal career goals.

Work Experience

Taipei Marriott Hotel, Sales Coordinator, Jan 2019 ~ Jun 2020

- Follow up sales leads and assist Sales Managers build/maintain relationship with special corporate guests
- Prepare proposals, contracts, Group Orders and VIP Notes and distribute to concerned department with good accuracy
- Facilitate and coordinate office and administrative matters with other departments within the hotel
- Generate weekly and month end reports

The Dupont Circle Hotel, Front Office Management Training, Oct 2017 ~ Nov 2018

- Manage front desk daily operation
- Handle guests’ complaints and inquires
- Well operated during critical renovation period
- Supervise front desk operations and act as manager on duty
- Outstanding Employee selected by Leading Quality Assurance

The Ritz- Carlton Guangzhou, Concierge Front Desk Trainee, Aug 2016 ~ Aug 2017

- Assist and handle customers’ inquiries at Concierge counter
- Manage transportation usage of the hotel
- Represent hotel to welcome the guests in the airport/train station and handle emergency situation or inquiries

Education

IMI International Management Institute, 工商管理碩士(MBA), International Hospitality Management, 2015 ~ 2017

- Validated by Manchester Metropolitan University (MMU), United Kingdom
- Second Upper Class
- Dissertation: E-marketing strategies and how it influences on customers’ travel destinations choice: Case study in Travel agencies in Taipei, Taiwan

National Tsing Hua University, 文學士(BA), Chinese Literature, 2011 ~ 2015

- Developed professional writing and reading ability in Chinese

- Enrolled in class of Economics, Accounting, and Financial Management

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