收銀主管 Checkout Services Manager

Job Description

  • About the assignment:
  • Contribute to the creation and operational implementation of the local customer relations' action plan.
  • Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
  • Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
  • Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
  • Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
  • Ensure a customer-friendly, efficient and cost-effective execution of the payments process.
  • Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
  • Maintain relations with external and internal partners, e.g. cash in transit company.
  • Ensure operational excellence in daily operations in order to enhance the easy buying experience.
  • Support proactively with customer insights for business and functional improvements.

Requirements

About previous experience and skills:

•Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment.

•Experienced in creating and implementing short-term plans and following up goals.

•Proven customer-focused mindset.

•Self-reliant and motivated with a proven ability to work as part of a team as well as independently.

•Self-confident and assertive with the ability to influence through the use of customer insights.

•Ability to set clear expectations and directions.

•Proven record/experience of developing people and organisations.

•Good analytical and numerical skills.

•Ability to communicate confidently and clearly in the local language(s) and English

2
40K ~ 50K TWD/month
Managing 10-15 staff
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IKEA_宜家家居股份有限公司

台灣台北市內湖區舊宗路一段128號4 樓

About us

IKEA是一間重視每位夥伴的跨國企業,你可以沒有局限的跨單位、跨領域轉調發展,也能訂定自己的專屬計畫,嘗試不同角色。在這裡,你能持續挑戰自我,和不同國家的夥伴一起成長!

創辦人Ingvar Kamprad希望能提供大多數人負擔得起,同時具有好品質與好設計的家具家飾品。為此,IKEA宜家家居創造了獨特的經營模式,包括了自行設計、全球生產、集中採購與配銷以及在店內有效的銷售方式。

IKEA宜家家居的所有設計都遵循「大眾化設計」原則,在設計之初就需要同時考量形式(外觀設計)、功能、品質、永續發展以及價格這五大要素,透過各種創新思考,將每一個環節的成本降至最低。此外,透過店內展示間與IKEA網頁,令台灣的消費者增添更多居家佈置靈感。同時也致力於貼近台灣民眾的居家生活,以提供最適合台灣家庭的居住空間解決方案,為台灣家庭帶來更美好的生活。

IKEA宜家家居台灣第一家店成立於1994年,目前在台灣共有7家店,分別是內湖店、新莊店、新店店、桃園店、台中店、高雄店與台北城市店-小巨蛋,及一家新竹訂購取貨中心。

IKEA宜家家居台灣是DFI零售集團的成員,DFI零售集團在香港及印尼均有宜家家居分店。


我們是一群務實坦誠、熱愛家居布置的人,來自世界各地,背景各有不同,但卻有同一個目標:為大眾締造更美好的生活。我們以共同的價值觀實踐目標。這些價值觀是我們工作的基礎,也是共融關愛、開明坦誠文化的基石。我們提倡團隊文化,熱誠樂觀,歡迎與我們態度及價值觀相同的人才加入。

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