Customer Care Professional | 信用卡會員服務顧問

Job Description

You Lead the Way. We've Got Your Back.

Working from our office in Taipei, you will service Premium Customers in Taiwan and speak fluently to our card members in Mandarin

  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever changing environment
  • 透過電話以清晰、流利中英文,為美國運通信用卡/簽帳卡頂級卡會員服務
  • 透過電話服務,妥善處理卡會員多元化需求、傳遞產品優惠權益、提供卓越貼心服務
  • 有效解決卡會員的問題與諮詢、主動積極尋求雙贏的解決方案,盡可能於與卡會員第一次通話即完成需求、解決問題
  • 傾聽並理解客戶卡會員的反饋、反映及抱怨
  • 熟悉內部系統與作業流程、達成客戶滿意度目標、遵守法規與公司營運品質
  • 嚴謹慎、完整地記錄必要訊息、追蹤並完成卡會員之需求
  • 能彈性調整工作優先順序

    Requirements

    • Able to converse fluently in Mandarin language and strong verbal communication skills
    • Have relevant experience in Customer Service, Sales or Hospitality industry
    • Fresh graduates are welcome to apply!
    • Flexible to work in rotational shift
    • Demonstrate personal excellence by remaining positive in difficult situations
    • Display a passion to serve by delivering extraordinary service in every interaction with our customers
    • The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis
    • Strong interpersonal, communication and listening skills
    • Strong verbal and written communication skills
    • Excellent negotiation, influential and resourceful skills
    • Analytical and problem solving skills with strong attention to detail
    • 精通中文、基本英文會話;口語表達清晰、流暢
    • 兩年以上客戶服務相關經驗
    • 能彈性調整配合輪班工作
    • 具抗壓性、積極、正向、熱情
    • 展現具服務熱誠情、樂於學習、願意接受挑戰、喜愛團隊合作
    • 能適應在快速變化的環境並有能力彈性調整工作順序
    • 善於聆聽與並具良好的人際溝通技巧
    • 具備細心、耐心與應變能力
    • 歡迎大學應屆畢業生申請
    5
    No requirement for relevant working experience
    38,000 ~ 42,000 TWD / month
    Partial Remote Work
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    About us

    You Lead the Way. We've Got Your Back.

    有了正確的支持,人們和企業就有能力以不可思議的方式取得進步。

    當您加入 Team Amex 時,您將成為全球多元化同事社區的一員,堅定不移地致力於支持我們的客戶、社群和彼此。在這裡,您將學習和成長,因為我們會幫助您創造對您來說獨特且有意義的職業旅程,並提供可為您提供個人和專業支持的福利、計劃和靈活性。

    在美國運通,您的貢獻、領導才能和影響力將得到認可——每位同事都有機會分享公司的成功。我們將作為一個團隊共同取勝,努力維護我們公司的價值觀和強大的支持承諾,每天提供世界上最好的客戶體驗。我們以最大的誠信來做到這一點,並且在一個每個人都能被看到、聽到並感到有歸屬感的環境中。


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