Customer Service Representative

Company Introduction

We are a diversified crypto finance firm. Our core value is building strong relationships with our clients, helping them buy and sell cryptocurrency products, earn yield, manage risk and access liquidity. We operate around the clock and around the globe, with a presence in Hong Kong, Shenzhen, Shanghai, Taipei, Seoul, and Vancouver.

Our firm offers world-class technology infrastructure and research capabilities, but we are still unconstrained and nimble enough to remain deeply entrepreneurial. We are always interested in people who have an appetite for taking calculated risk, demonstrate a high level of original thinking and intellectual curiosity.

Website: http://www.ambergroup.io

LinkedIn: www.linkedin.com/company/amberbtc/

Career Website: https://amber.zhiye.com/home

Responsibilities:

1. Manage customer inquiries, advices and suggestions via online support platform tools.
2. Manage customer on-boarding processes.
3. Handle customer complaints, any special case or ad hoc tasks.
4. Create easy to digest FAQ documentation for customer.

What’s On Offer

We aim to use the global grading system in the future to indicate the level where the candidate stands in our organization structure. The grading will be directly relevant to the candidate's title and salary package

1. We offer an attractive compensation package working in a cutting-edge field of cryptocurrency.
2. Dynamic environment and work with extremely smart people.
3. Social insurance and supplementary commercial insurance.
4. Paid annual leave.

Feel free to contact us for more info

Email：[email protected] (Position + Name)

Requirements:

1. Basic level understanding of Cryptocurrency.
2. Ability to work under pressure, attention to detail with excellent communication skills and patience.
3. Good communication skills in English and Mandarin are required, Japanese and Korean plus is highly regarded .
4. Minimum 1 year experience in customer service, preferably in fintech, finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
5. High level of honesty and integrity; Proactive and considerate; A sense of responsibility and team work spirit.
6. Be willing to rotate under different work shifts in other overseas offices.