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Customer Service / Support
Logo of IKEA_宜家家居股份有限公司.
About the assignment: • To ensure a positive experience of approaching to my customers, always aiming to a win-win situation and for repeat business. • To deal positively and quickly with customer complaints or any issues they raise. • To communicate customer comments about the Home Delivery service to management. • To identify customer delivery and assembly needs prior to processing orders & minimize waiting times by accurately entering complete orders. • To clearly label all products as per or
Logo of PicCollage 拼貼趣.
As a User Researcher, you will drive research projects by collaborating with product managers and product designers. You’ll lead the process in identifying problems and applying research methods to get insights that inform product decisions. Other than research projects, you’ll also be highly involved in empowering other team members to directly collect user feedback. Your involvement and contribution will turn user insights into product features or improvements to help PicCollage users create,
User Research
900K ~ 1.5M TWD / year
3 years of experience required
No management responsibility
Logo of CYBERBIZ 順立智慧股份有限公司.
【30秒認識 Account Manager & Account Executive團隊】 我們是一群熱愛電商領域、喜愛求新求變的高效率團隊。 身為最前線與客戶接觸的AM/AE,你將是 CYBERBIZ 與客戶間重要的溝通橋樑,你的客戶紀錄及觀察將作為產品部門了解市場反應的重要參考,團隊使命如下: - 重視客戶產品使用體驗,帶領客戶營收成長 - 思考電商行銷策略,引導客戶走向成功捷徑 - 以前端視角及經驗優化內部流程、經營第三方外部合作關係 【實習工作內容】 你將在這份職位參與執行: -設計新客建置電商網站指引說明書,讓客戶可快速上手電商系統 -規劃並撰寫給客戶的EDM與社群貼文,透過電子報的發刊,讓客戶更了解產品與電商市場,藉由追蹤與互動成效增進客戶關係維繫 -使用者經驗優化提案報告,透過蒐集與客戶對系統的使用回饋,針對使用者經驗之功能進行提案 -推廣特定行銷功能(如:快速到貨、電子票券等)給電商客戶 -掌握電商趨勢,了解電商金物流、廣告投放、SEO、KOL 合作等基本網路行銷模式 若您具有基本文案撰寫能力 (email/部落格...)、日常線上購物經驗、對電商產業有極大熱忱與好奇心
170 ~ 170 TWD / hour
No management responsibility
Logo of ViewSonic International Corporation.
- Providing prompt, efficient, detailed, customer-oriented service to ViewSonic customers. - Being an advocate for our customer, understand how they use ViewSonic services, and providing valuable feedback to internal teams. - Assisting with customer communication during ViewSonic critical launches and support events. - Conduct and update internal knowledge library.
40K ~ 70K TWD / month
3 years of experience required
No management responsibility
Logo of BenQ 明基電通.
1. Providing Technical support to our customers via our service system, (創造優質售後服務體驗) 2. Providing excellent customer support in the broadest sense of the word, for example: Advising customers with the purchase of products, whether or not via our own web shop (B2C) or (Technical) support for our professional installers and end customers; 3. Participating in multiple type of projects (we always have challenges). 4. Achieving and maintaining service level targets; 5. Escalating repairs to local wor
Customer Support
Technical Support
40K ~ 60K TWD / month
No management responsibility
Logo of Arc & Codementor.
We’re looking for a Customer Support Specialist to join us, working primarily on the Codementor team. This role will be on the front lines working with our users & clients. If you’re quick on your feet, love solving users’ problems, and enjoy a fast-paced work culture, we want you on the team. We prefer candidates who are currently based in Taiwan, however we are also open to remote candidates who have at least 4 hours overlap with Taiwan time (UTC +8). What You Will Be Doing Responding to user
Support Specialist
Customer Support
600K ~ 900K TWD / year
3 years of experience required
No management responsibility
Logo of Influenxio 圈圈科技有限公司.
Influenxio 圈圈科技成立於2018年。致力於打造一個領先市場的社群行銷平台。 我們相信人人都能發揮影響力。透過打造網紅自動化媒合平台,讓廣告主能輕鬆找到合適的微網紅,透過口碑推廣提高品牌知名度、增長業績。圈圈科技的媒合平台,能同時幫助資源有限的中小企業及追求績效的大型企業,節省原本執行網紅行銷所需耗費的時間及成本,讓企業能更專注於產品研發及優化服務上。利用圈圈科技的微網紅媒合平台,企業能更輕鬆利用網紅口碑行銷提升品牌知名度、刺激業績成長,提高市場競爭力! Influenxio is a vision-driven company dedicated to inspiring creativity and giving everyone the power to build a positive influence on the world. Our mission is to help businesses grow by connecting them with influencers that inspire creativity. It takes a unified
excel
google drive
word
30K ~ 35K TWD / month
1 years of experience required
No management responsibility
Logo of 遊戲種子.
【仕事内容】 1、電話対応、メールでのやり取り、オンラインでの即時対応などのパイプライン 2、お客様の抱える問題の解決やクレーム対応、会社とお客様の間の架け橋となる 3、お客様の問題や意見を収集し、改善状況を把握する。 4、製品テスト 5、ゲームツールを学習し応用する。 6、ゲーム運行状態を監視し、ゲーム内の秩序維持に努める。7 7、その他指示された業務の遂行 【その他条件】 1、チームで協力することが出来、熱意を持って人助けできる方。お客様の問題を自分の問題として重視できる。 2、ストレスに強く、臨機応変に対応できる。 3、ゲーム業界に興味があり、ゲームを愛してやまない方。 4、心の知能指数が高く、感情のコントロールに長け、カスタマーサポート業務に適した方 5、タイピング速度が速く、一分間に50字以上打てる。 6、学習意欲が高く、新しい技術の習得に抵抗がない方。革新性のある方。 【給与】 月給30,000元以上 【勤務時間】 フルタイム、9:30~18:30 【休日】 週休二日制(時々休日出勤有り) 台湾で定める祝日 【勤務地】 台北市中山區民生東路三段8號3樓 【福利厚生】 各種保
Word
Excel
jlpt n1
30K ~ 35K TWD / month
No management responsibility
Logo of Omlet Arcade 美商歐姆雷特.
Be part of our diverse Omlet Arcade operation team! We have multiple roles open for our French / Japanese / German / Arabic / Russian communities The ideal candidates will be responsible for managing and engaging with the Omlet Arcade’s community. They will work cross functionally with internal teams to understand Omlet Arcade in order to communicate effectively with our users. Responsibilities Manage our community and provide users support in order to help them in their needs. Monitor overall c
Social Media
Customer Support
Translation
200 ~ 250 TWD / hour
No management responsibility
Logo of COMMEET_擁樂數據服務股份有限公司.
COMMEET (https://commeet.co) 擴大徵才,歡迎有熱情之新夥伴加入我們的行列 [在這邊可以完成的目標/學到的事] • 協助客戶成功,運用產品達到企業預設目標,驅動成長。 • 歡迎對於 SaaS 有興趣的人一起加入我們 [工作內容] 1. 處理客戶 Onboarding 流程與優化,確保客戶使用體驗,提升續約及升級需求。 2. 定期追蹤客戶使用狀況,維護客戶關係。 3. 依據使用數據、分析擬定最佳解決方案,解決客戶問題,主動提供建議與諮詢,協助客戶達成其目標。 4. 收集客戶痛點需求與使用體驗回饋,提供予公司內部產品優化和迭代設計方向。 5. 配合部門排班/值班。 [人格特質] 我們對夥伴的期待: •有利他精神,具較強的主動參與意識,樂於解決問題。 •邏輯佳,有責任心,有抗壓能力和執行能力,自主學習能力強。 •能夠在快速迭代的環境中獨立工作,且能對內對外良好溝通。 •對於服務有熱情,享受與團隊共同達成目標的喜悅與滿足。 •喜歡新鮮的想法,願意學習新做法,亦腳踏實地執行。 •對人有敏感度、喜歡與人接觸,擅於察言觀色者佳。
Onboarding
客戶使用體驗
SaaS
33K ~ 40K TWD / month
1 years of experience required
No management responsibility

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