Job Responsibilities:

1. Handle our B2B clients’ suggestions, inquiries, requests and complaints received via various channels (Such as emails, live chats, and website) with the outmost care and in the most efficient manner.

2. Able to judge the critical level of issues and escalate them to L2 support or relevant teams.

3. Take ownership and proactive approach to resolve issues and complaints.

4. Guide clients in using our product and application, making them comfortable in accessing its features.

5. Provide end users and clients’ feedback, working closely with the product, engineering and operation teams to ensure continuous improvement in product development and user experience.

6. Able to collaborate with different teams.

7. Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.

8. Flexible work shifts.

9. Strive to meet both the individual and team’s KPI targets.

10. Working Hours: 3 shifts system, candidates need to be coordinated with shift scheduling and rotation.
       Morning Shift: 08:00~17:00
       Afternoon Shift: 16:00~01:00
       Night Shift: 00:00~09:00 (with NT$4,000 night shift allowance per month)    

工作內容

1. 以客戶為導向且積極協助處理B2B客戶端透過各類的渠道(如電子郵件、即時通訊軟體、網站) 所提出的建議、詢問、需求以及客訴。

2. 能夠迅速清晰分辨問題及判断相應提交的部門以進行後續處理。

3. 針對客戶端的各類問題及客訴主動提供解決方案。

4. 引導客戶端使用產品及系統。

5. 將最終用戶及客戶端的建議提供給對應部門，以確保產品研發及使用者體驗持續進行優化。

6. 能夠跨部門溝通及合作

7. 協助團隊處理額外的工作任務，如培訓指導新進同仁或是制作報告等。

8. 可配合輪班。

9. 盡力達成個人及團隊的積效目標。

10. 工作時間：三班輪班制，需配合排班與輪班

      早班 08:00~17:00
      中班 16:00~01:00
      晚班 00:00~09:00 (有4,000夜班津贴)

Requirements & Skills:

1. Ideally educated to degree level

2. iGaming experience and technical background is a plus

3. Fluent in English and Mandarin

4. Good communication skills

5. Self-motivated and ability to work in a fast-paced environment

工作特質及技能要求

1. 大學畢業

2. 有技術背景或遊戲業相關經驗尤佳

3. 良好的溝通能力

4. 流利的中文及英文能力

5. 能夠自我激勵及能適應快速步調的工作環境

Face to Face interview with Team Lead.