The Company

Deep Sentinel is producing a security system powered by deep learning that can evaluate threats on a property. The system is designed to consume video streams and other contextual information to analyze threats facing a home. The service creates an intelligent surveillance zone out to the perimeter of a property. We can identify potential threats in under 30 seconds & call the police.

The Role

Reporting to the Controller, Deep Sentinel is looking for a Customer Service & Collections Supervisor based in Taipei, Taiwan to join the team. In this role you will own and manage the subscription management, billing, and collections of our customers.

Customer Service & Collections Supervisor

Primary Responsibilities:

• Management of Customer Service & Collections Representative team, including reviews and HR policy adherence.
• Collect on past due customer balances via email/phone
• Monitor outstanding account balances; determine next steps in the collection process
• Record accurate and detailed notes regarding collection efforts on past due accounts
• Provide weekly collection updates to the Controller
• Track and resolve discrepancies/disputes with client accounts
• Provide invoice copies, credit memos and/or statements as needed
• Manage and train team members; share knowledge freely
• Assist Controller as needed

Qualifications:

• Bachelors Degree or equivalent required
• Minimum of 10 year of prior customer service & collections experience
• Minimum of 10 years Finance or equivalent experience
• Prior customer service & collections experience preferred
• Prior experience with Shopify, Chargebee, and Hubspot (or similar systems)

• Experience managing large volume of transactions/subscriptions
• Results-oriented, Data-driven personality
• Experience working with technology organizations
• Expert- or Native-level English Language skills
• Familiarity with US culture
• Hands-on, ownership attitude--problems are there to solve, not to report