Lumina is seeking a proactive Customer Success Specialist to represent our brand in a unique customer-facing role. This role requires native-level fluency in written and conversational English.
Unlike traditional CS roles, our CS specialists have Zoom calls with our customers daily, making the experience for everyone more engaging and social (not just support tickets 🎫). You’ll be helping our customers learn and use the Lumina product, and build a personal relationship with them during this onboarding process. Our CS team directly owns important metrics such as increasing Amazon.com ratings, lowering return rates, and even sourcing bulk enterprise deals.
Lumina’s customers work in hybrid and remote offices, and range from school teachers and coaches to tech executives and venture capitalists. They all need to look good on camera, and it's our job to help them achieve that through AI software and amazing customer support!
Make sure our customers ♥️ Lumina, which starts with A+ support.
If you think any of the above positions sound like a good fit to you, please email your resume to hr@getlumina.com to and follow the below required format to help us stay organized.
Taipei, Taiwan
Lumina is a 20+ person profitable startup that builds AI powered home-office products. We launched our 4K webcam just 7 months ago, and already drive $300k+ USD each month in sales to customers across the world. But this is just the beginning 🚀
At Lumina, we are building the digital office of the future.Our mission is to empower hybrid and remote work with magical hardware and software, only a year old we already have tons of positive reception from our customers and in the press.
Lumina is an incredibly diverse family of people, including execs of 300+ people companies, former teachers, interior designers, college dropouts, fashion models, we’re definitely not lacking diversity.
Our teammates hail from different lands, and everyone brings something unique to the table. Yet we all share some common traits. We all have fight in us 💪 and none of us are assholes. If you’re looking for your next challenge, and want to work with a diverse, supportive, and dedicated team, then you belong with us.
Here is a link about our company and culture.