As a Customer Service Representative at beflo, your primary responsibility will be to provide exceptional support to our customers, ensuring their inquiries and concerns are addressed promptly and effectively. You will serve as the main point of contact for customer interactions, handling various channels such as email, live chat, and phone calls. Fluency in English is required for effective communication with English-speaking customers.

Key Responsibilities:
1. Responding to customer inquiries: Address customer questions, concerns, and requests promptly and professionally through email, live chat, and phone calls.
2. Order management: Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless and positive experience.
3. Product knowledge: Develop a deep understanding of beflo products, features, and functionalities to provide accurate and detailed information to customers.
4. Troubleshooting: Troubleshoot and resolve customer issues related to products, orders, payments, and shipping, providing timely and satisfactory solutions.
5. Customer feedback: Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
6. Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the customer service database.
7. Collaboration: Collaborate with cross-functional teams, including logistics, sales, and product development, to ensure customer satisfaction and continuous improvement.
8. Ensure the protection of customers' personal information and privacy, complying with relevant laws and company policies.
9. Possess abundant patience to handle various customer emotions and needs, ensuring the delivery of excellent customer experience.

※ Perform duties in American time.

Requirements:
1. Fluent in English: Excellent verbal and written communication skills in English to effectively assist English-speaking customers.
2. Customer-centric mindset: Passionate about delivering exceptional customer service and resolving customer issues with empathy and professionalism.
3. Problem-solving skills: Ability to analyze and resolve customer problems efficiently, offering suitable solutions and ensuring customer satisfaction.
4. Multitasking and time management: Strong organizational skills to handle multiple customer inquiries simultaneously and prioritize tasks effectively.
5. Attention to detail: Meticulous in maintaining accurate records, capturing customer information, and documenting interactions.
6. Team player: Collaborative mindset to work effectively with cross-functional teams and contribute to a positive work environment.
7. Adaptability: Ability to adapt to evolving processes, systems, and product updates to provide accurate information and support to customers.