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English Customer Service Specialist (FinTech) 英文金融客服專員(需輪班-V)

Job updated 3 months ago
The employer was active 8 days ago

Job Description

1. 客戶相關資訊及進度回覆、即時解決客戶問題。
2. 客訴問題處理/客戶關係維護
3. 致電客戶進行回訪,整理資料及記錄數據。
4. 電話/郵件/線上通訊軟體問題回覆
5. 其他主管交辦事項。

早班 09:00-18:00;
晚班 14:00-23:00 (享有晚班津貼300元/工作日)。




1. 有責任感及良好的團隊合作認知。 

2. 個性開朗積極,具服務熱忱,溝通能力佳 。 

3. 工作經驗一年以上,無客服經驗可 

4. 擅長英文口說或韓語基本溝通者,優先考慮 

5. TOEIC 700分以上 或 IELTS、Cambridge English Exams(劍橋國際英語認證) 相關證照

6. 需配合國定假日輪流值班,將依法令給予加班費或補休假。

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1 years of experience required
35,000 ~ 45,000 TWD / month
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About us

海科科技 (Hytech) 是全球領先的管理技術諮詢公司,專注於推動金融科技產業的企業技術轉型,致力於滿足客戶需求和客製化解決方案。

我們結合專業的產業知識與創新思維,在業務和技術的交叉點中擴展市場,於雲端服務、網絡安全解決方案、IT 諮詢和其他支援等,提供點到點的數據分析與系統解決方案。此外,我們透過各項技術專長,幫助全球組織和商業領袖提供商業戰略,協助並解決他們所面臨的挑戰。



Hytech is a globally leading management technology consulting company, specializing in driving the enterprise technology transformation in the Fintech industry. We are dedicated to meeting customer needs and providing customized solutions.

By combining professional industry knowledge with innovative thinking, we expand our market presence at the intersection of business and technology. We offer end-to-end data analytics and system solutions in cloud services, network security, IT consulting, and other support areas. Additionally, through our various technological expertise, we help global organizations and business leaders develop business strategies and assist them in addressing their challenges.

We employ a flat management structure to enhance employee engagement and work efficiency, allowing team members to work in an open and transparent manner. This enables us to provide excellent business value services to our global clients.

Our Taipei office is conveniently located in the city center, providing bright workspaces and comfortable rest areas. We offer unlimited supplies of coffee, tea, and snacks, creating a relaxed working environment and atmosphere for our employees.


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