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Job updated 3 months ago
The employer was active 8 days ago

Job Description

1. 確認並解決客服團隊的專業性問題。
2. 處理客戶交易異議處理,投訴案件。
3. 了解業務部門所提出之需求並提交到相對應部門進行溝通處理。
4. 與其他部門溝通,協調工作事項。
5. 其他主管交辦事項。

早班 09:00-18:00;
晚班 14:00-23:00 (晚班津貼300元/工作日);
大夜班22:00-07:00 (大夜班班津貼500元/工作日)。



1. 有責任心、重視工作效率、團隊合作、舉一反三。
2. 具備耐心、高度EQ、良好溝通能力。
3. 須具備英文能力(須能獨立進行英文會議)。
4. 對金融證券理財有興趣、具客服及客訴處理經驗半年以上佳。
5. 無經驗可,會有完整教育訓練。
6. 需配合國定假日輪流值班,將依法令給予加班費或補休假。

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1 years of experience required
32,000 ~ 42,000 TWD / month
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About us

海科科技 (Hytech) 是全球領先的管理技術諮詢公司,專注於推動金融科技產業的企業技術轉型,致力於滿足客戶需求和客製化解決方案。

我們結合專業的產業知識與創新思維,在業務和技術的交叉點中擴展市場,於雲端服務、網絡安全解決方案、IT 諮詢和其他支援等,提供點到點的數據分析與系統解決方案。此外,我們透過各項技術專長,幫助全球組織和商業領袖提供商業戰略,協助並解決他們所面臨的挑戰。



Hytech is a globally leading management technology consulting company, specializing in driving the enterprise technology transformation in the Fintech industry. We are dedicated to meeting customer needs and providing customized solutions.

By combining professional industry knowledge with innovative thinking, we expand our market presence at the intersection of business and technology. We offer end-to-end data analytics and system solutions in cloud services, network security, IT consulting, and other support areas. Additionally, through our various technological expertise, we help global organizations and business leaders develop business strategies and assist them in addressing their challenges.

We employ a flat management structure to enhance employee engagement and work efficiency, allowing team members to work in an open and transparent manner. This enables us to provide excellent business value services to our global clients.

Our Taipei office is conveniently located in the city center, providing bright workspaces and comfortable rest areas. We offer unlimited supplies of coffee, tea, and snacks, creating a relaxed working environment and atmosphere for our employees.


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