Senior People Ops Associate - Taiwan

Job updated 7 days ago
Actively Reviewing Resumes

Job Description

Position Summary
Inline’s global team is seeking a highly organized, mature, and proactive Senior People Operations professional to join us in Taipei.  The right person will play a pivotal role in supporting inliners in Taiwan with the resources they need, and take the lead engaging with local and national government for health, safety, and workplace standards.  This role will provide opportunities to nurture your skills and explore career paths within a growing, customer-centric software company.  The level and title will depend on your skills and experience. 

Key Responsibilities

  • Learn proactively and largely on your own to get answers and provide helpful advice to managers and execs, through quick, effective research and study, and not by asking colleagues how to do X, Y, Z or relying on lawyers.
  • Onboard new employees across Taiwan with care and thoughtfulness, and ensure they have access to necessary resources.
  • Responsible for and manage programs to help keep inliners physically healthy (on-site medical services, health checks, company-provided meal choices, etc.)
  • Take the lead on initiatives to keep inliners and visitors physically safe, and be one of inline’s official OSHA-certified safety officers
  • Support employees on a day-to-day basis and answer questions about benefits and policies etc.
    • Moms and Dads: inline has a lot of parents with children, help them with the specific resources and accommodations they need
    • Newlyweds: inline has a lot of newly-married people, take the lead helping them with the specific types of accommodations they need
    • Interns: 50+ people have interned at inline in recent years, take the lead helping them learn about the world of work, and support with resources they need (but might not know are available)
    • Single professionals: half of the people working at inline are single, engage and support them with the resources they need
    • People with Disabilities: we actively try to recruit talented professionals who happen to have disabilities, and accommodate inliners who become disabled - have an impact by taking the lead on how we can best accommodate
    • Grandparents: take the lead learning what we can do to support the unique needs of grandparents working at inline (as soon we have some!)
  • Take a lead role in day-to-day employee relations, from coordination and clarification, through mediation and successful resolutions.
  • Help keep employee records complete, up to date, and organized in the inline HRIS tools
  • Collaborately engage with the Taipei City government (OSHA), Immigration Bureau (visas for new hires), Ministry of Labor (LSA compliance), and other agencies both proactively and reactively
  • As time permits, partner with department heads and hiring managers to identify talent gaps and take the necessary actions for bridging the gap of organizational capability.
    • Contacting candidates, scheduling interviews, and other recruiting tasks.

What this role is NOT focused on:

  • Actively headhunting or proactive recruiting - this is not a Recruiter role.  Helping with operational aspects sometimes while we are in slow-hiring mode, yes, but "Recruiter role," no. 
  • Learning & Professional Development - this is not an L&D role.  Helping with operational aspects sometimes perhaps, but we won't have a L&D-focused role until we're a more mature, larger organization.  There is plenty of learning and skill development that happens at inline, senior managers of functional areas see to that. 
  • Taking the lead on Wellness coordination - if you have passion for this, sweet!  But we have people who enjoy and have already earned the privilege to spend time on this.


Skills/Experience/Knowledge Needed

  • Credentials: No university degree is required for this position, but rest assured this is a professional career-track role. We don’t require a university degree for our engineering (RD) roles, either.
  • Breadth of Experience: You must have a minimum 5 years of Full-Time experience in a professional role, either in People Ops, or Accounting, or Account Management (in a B2B business), or Marketing, or as a Paralegal, or in Customer Support (for professional business customers), or Sales.
  • 2-year experience in a multinational company is strong plus!
  • Language: Proficient in both English and Chinese as the working languages.
  • Wisdom: You must posses the maturity to sensibly decide how to handle each of a wide variety of types of challenges, with the flexibility to be persuaded by effective debate with people who have 20 years of management experience.
  • Effective Communicator: Excellent observational skills and situational awareness, and you use those to decide what not to say, and how to make sure what you do say is both understood and perceived the way you intended.  
  • Quick Study: High learning agility, to find where to learn what you need to learn, and understand new concepts, skills, or tasks rapidly and efficiently.
  • Project Organization: Skilled at organizing streams of new and different projects and tasks, and keeping lists of past, current, and future tasks organized self-discipline, and able to handle details with a follow-through attitude.
  • Parallel-Tasking: Excellent organizational skills and ability to handle multiple work streams during the same day, adept at handling time or resource constraints.
  • Knowledge: Have general knowledge of the employee lifecycle, labor laws and regulations.
  • Practical Skills: Skilled user of G Suite (aka Google Workplace), ready and willing to use a Mac. Nice to have: skills using MS Office (Word/Powerpoint/Excel) - but we use Google.
  • Certification: Currently have a Taiwan class A certification for Occupational Safety and Health manager (甲種職業安全衛生業務主管), if you do not have this certification the company will pay for you to obtain this certification within your first 3 months of employment.

Interview process

Phone call will happen first, to meet you (screening call). 

Then, a quiz and a test project you can do at home, followed by a Google Meet to review your assessments. 

Then, an interview loop at the inline office, for either an entire morning or an afternoon. 

Some of the interviews will be 1:1, some will be with several people.  Some of the interviews will be in English, some will be in Chinese.  Then we'll share some details about our mindset and culture, and you can ask anything you'd like to. 

5 years of experience required
800,000 ~ 1,500,000 TWD / year
Partial Remote Work
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About us

We welcome applications from individuals with disabilities.

inline 是一家專注於提升餐廳效率、管理桌況和預訂流程的軟體公司。亞太地區有近10,000家餐廳選擇使用 inline 的服務,其中包括知名連鎖品牌、米其林星級餐廳、購物中心和繁忙的特色名店餐廳。
我們與食品科技平台、社交應用程式以及多種媒體服務合作,致力於擴大 Inline 餐廳客戶的曝光和業務機會。同時,全球最大的消費者預訂業務 Booking Holdings(OpenTable、Agoda、KAYAK、更是我們的投資者和尊貴合作夥伴。

inline is a software business focused on maximizing restaurant efficiency managing tables and reservations. Nearly 10,000 restaurants across Asia-Pacific use inline's services, including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers.  The largest consumer booking business in the world, Booking Holdings (OpenTable, Agoda, KAYAK,, is an investor and partner.


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183 ~ 183 TWD / hour

183 ~ 183 TWD / hour